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Associate Business Analyst - Multiple Locations
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Green Bay, WI Green Bay, Wisconsin |
About this job
Position Description:
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.
At UnitedHealthcare, we've made a promise to consumers, to be with them every step of the way. Staying true to this promise is absolutely critical. That's why there is a dedicated team that's designing, piloting and delivering transformational service experience improvements for our consumers. We are taking the member's perspective, or an “outside in†view of our service, and putting ourselves to the test.
Join us in conducting the analysis, trending and forecasting of information for programs and planning to meet our consumer commitments. You will perform functions centered on consumer experience testing and analysis. This work generates essential information for data-based decision making and experience optimization across new and emerging consumer service channels.
Primary Responsibilities:
- Supports testing roadmaps and strategies for the optimal customer experience across new and evolving service channels and touch points. (call, web, mobile, etc).
- Performs daily testing activities according to planned schedules, using targeted testing scenarios and carefully and accurately recording testing data/results
- Applies consumer-centric approach to testing; anticipating consumer needs and emotions at various stages of service along the consumer's journey (benefits, clinical, product, financial etc.) and service model design and performance requirements.
- Develops strong partnerships with team members and business partners in helping to interpret and trend outcomes and present data through various methods (dashboards, scorecards, etc).
- Maintains solid understanding of the health care insurance business, operations, products, and strategies.
- Understands and considers client specific requirements/commitments for the consumer experience when applicable during testing and evaluation
- Provides input to testing plans and practices to maximize performance, including implementing best practices and knowledge sharing with other testing and analytics team members.
- Effectively applies testing methodologies and enforces all protocols (e.g, PHI/PII).
- Ensures recordkeeping and tracking reports are complete, current, timely and stored appropriately.
- Actively participates in employee engagement initiatives
- Works independently
- May act as a resource for others or other activities as needed
- High motivation and enthusiastic for making a positive impact to the company
- Demonstrates a moderate level of knowledge and skills in own function
- Requires little assistance with standard and non-standard requests
- Solves routine problems on own
- Works with supervisor to solve more complex problems
- Prioritizes and organizes own work to meet agreed upon deadlines
- Works with others as part of a team
- Exceptional listening skills, attention to detail and ability to assimilate information
- Excellent speaking skills and ability to role-play
- Accuracy in documenting outcomes
This position is located in Green Bay, WI or Minnetonka, MN.
Requirements
Required Qualifications:
- High School Diploma/GED
- Proficiency with Windows PC
applications and MS Word, Excel, PowerPoint, Outlook - Prior consumer/customer service
industry experience - Prior experience working in a team
environment - Experience interpreting and
communicating information to business partners
Preferred Qualifications:
- Knowledge of customer service support to members,
customers, and/or providers including consumer experience and experience
transformation - Experience in
documenting outcomes with accuracy and detail
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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