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Product Support Analyst - Atlanta, GA - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Atlanta, GA Atlanta, Georgia |
About this job
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.
Basic Client and basic technical support functions, acting as first-line recipient of incidents. Analyst will also be responsible for classification, categorization and prioritization of all incidents. Triage incidents to other appropriate business teams/units to satisfy user request, while remaining primary contact with client through resolution cycle.
Positions in this function are responsible for direct customer service of non-insurance related products (i.e. Ingenix products). May provide technical expertise, problem triage, instructions or general non-sales customer support.
Primary Responsibilities:
- Integrity Value: Act Ethically
- Comply with Applicable Laws, Regulations and Policies
- Demonstrate Integrity
- Mission: Deliver Quality Customers services
- Manage time effectively
- Produce high quality work
- Compassion: Focus on Customers
- Identify and Exceed Customers expectations
- Improve the Customer Experience
- Act as a Team Pllayer: Collaborate with others
- Basic, structured, standard approach to work.
Requirements
Requirements:
- High school diploma or GED
- Must be able to work any shift between 7am and 7pm Monday through Friday
- Fundamental knowledge of Microsoft Word and Excel
- 2+ years of experience in telephone based customer service
- 1+ year of experience resolving customer issues in an office setting
- Communication skills in both verbal and written formats within your last 5 years of work experience
Assets:
- Experience as a team lead or supervisor within a customer service department or call center.
- Experience working within a team and utilizing team support for problem resolution
- Bachelor's degree preferred
Soft Skills:
- Proven record of success in a service driven role
- Able to perform with little to no supervision
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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