Bilingual Senior Customer Service Representative - Phoenix, AZ - Full-time / Part-time

Position Description:

As a Bilingual Senior Customer Service Representative, you will be responsible for making outbound calls to Medicaid members. It is a production based role and you will be required to meet daily, monthly and quarterly production numbers. The major focus is to outreach to our Medicaid members to assist them in scheduling with their doctor for preventative services. Job duties also include making sure we also assist members with transportation if needed. You will be responsible to complete some data entry into a log for those members who missed their medical appointments. You will also contact these members to find out why they missed their appointments.

When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them and it matters just as much to us. Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.

Candidate may on occasion perform job duties at the request of the manger to visit provider offices to collect data. This would require dependable transportation.

Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.

Primary Responsibilities:

• Provide excellent customer service
• Constantly meet established productivity, schedule adherence, and quality standards
• Respond to complex customer calls
• Resolve customer service inquiries which could include:
• Benefit and Eligibility information
• Billing and Payment issues
• Customer material requests
• Physician assignments
• Authorization for treatment
• Explanation of Benefits (EOB)
• Extensive work experience within own function
• Work is frequently completed without established procedures
• Works independently
• May act as a resource for others
• May coordinate others' activities

Requirements:

• High School Diploma and/or GED is required
• Intermediate level of proficiency with MS Excel; i.e. filtering, sorting, etc.
• Intermediate level of proficiency with MS Word
• Intermediate level of proficiency with MS Access
• Bilingual (English/Spanish) is required
  

Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Take the next step, online at: www.yourlifesbestwork.com

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.

Diversity creates a healthier
atmosphere: All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other characteristic
protected by law.

 

UnitedHealth Group is a
drug-free workplace. Candidates are required to pass a drug test before
beginning employment.