Customer Service Representative - Full-time / Part-time

Manpower is currently hiring a Customer Service Representative for one of our clients in Duluth, GA!

Main Reponsibilities:

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.

Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Job Requirements:

0-2 years customer service related experience required.

High school diploma or GED preferred.

Previous experience with computer applications, such as MS Outlook or data entry software.

Ability to accurately document and record customer/client information.

Ability to work independently and manage one's time.

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Additional Details:

Length of Contract: 12 months

If you meet or exceed the requirements of this role, and would like further information on this role, please contact Robert Schuettpelz at Robert.Schuettpelz@manpowergroup.com

Also, please create a profile on www.manpowerjobs.com prior to contacting the recruiter above regarding this job posting.

MANPOWER IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER