Retail Store Systems Administrator - Full-time / Part-time

Retail Store Systems Administrator Responsibilities:

• Support the hardware, network and applications in the Retail environment.
• Deploying software upgrades, patches to related servers, applications and point of sale equipment.
• Troubleshooting and resolving issues related to system applications, hardware and peripherals (printers, modems, firewalls, scanners, keyboards).
• Track, monitor and solve technical, application or informational questions/issues in a timely, professional and accurate manner.
• Analysis of tickets/calls to find root cause, then follow through to full resolution
• Ensure consistent and standardized Server / POS images are maintained and deployed
• Create and/or maintain clear documentation regarding all components of system, problems, changes and corrections according to Operational procedures.
• Perform PCI security review and remediation.
• Executing, maintaining and creating testing scripts.
• Participate in assigned projects in support of technology and enhancements.
• Identify inadequacies, inefficiencies and recommend solution.
• Promotes effective use of technology

JOB REQUIREMENTS:

Skill Requirements:

• Minimum of 5 years of IT related experience in a retail/hospitality environment. (Retalix POS preferred)
• Exemplary customer service skills, including the ability to handle challenging issues in a professional and courteous manner.
• Working knowledge of troubleshooting network environments including Windows, TCP/IP, routers, switches, and connectivity.
• Experience troubleshooting VPN and wireless issues.
• Ability to work well independently and as a team player.
• Excellent written/verbal communication and organizational skills.
• Exceptional ability to multi-task and prioritize different task/issues/projects.
• Knowledge of commonly-used Tech Support concepts, practices, and procedures.
• Experience with IT ticket tracking systems
• The candidate should also be familiar with automation using scripting or programming languages and able to leverage SQL when necessary.
• Must have expertise in the following areas: TCP/IP, DNS, DHCP, WINS, IIS, Active Directory
• Must have expertise administering an Active Directory forest containing multiple domains
• Must have expertise creating and managing Group Policy in a Microsoft Windows 20XX domain
• Creation and deployment of standardized system images
• Experience supporting common Windows applications including, but not limited to Microsoft Office
• Experience working with hardware and software vendors.
• Experience troubleshooting and supporting OPOS applications
• Experience with management of enterprise level virtualization technologies (VMware)

JOB REQUIREMENTS:

• Ability to work a Monday - Friday, rotating on-call weekends and holidays.
• Ability to work nights.
• Ability to travel either locally or remotely.