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in Marlborough, MA
BPO Order Fulfillment & CS Specialist
•30 days ago
Hours | Full-time |
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Location | Marlborough, MA Marlborough, Massachusetts |
About this job
Overview:
133056 - Marlborough, MA
Act a liaison on behalf of the client to communicate with customers, vendors, and providers in a direct customer service environment. Maintain order fulfillment and manage inventories in accordance with established procedures and maintain notes in the system of record. Create reports around order accuracy, on-hand inventory and reconcile reports with carrier reports and information. This role is the primary point of contact for all customer service and order fulfillment activity.
Responsibilities:
- Provide direct customer service on inventory, shipping and receiving and back office related activities on behalf of our client
- Manage and maintain inventories in the Becton Schantz system and send to customer
- Manage Customer Replenishment (CRP/VMI) order process through delivery, as required
- Create standard and ad hoc reports around on-hand inventory, order accuracy and reconcile reports with carrier information
- Order consolidation and shipment planning with client and carrier teams
- Receive order issues from external parties in a professional manner
- Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed
- Update order in order system as necessary
- Review dashboard for alerts on a daily (hourly) basis
- Escalate unresolved issues to appropriate parties, including Customer Service Supervisor, Business Managers, and Customer Managers
- Update and maintain current information on prices.
- Ensure Sales Data Coordinator is notified on a timely basis
- Maintain client/customer criteria on order instructions
- Responsible for filing scanned documents according to Acosta policy
- Maintain excellent working relationships with Customers, Clients and co-workers
- Perform special assignments for the company and/or branch and/or departmentas needed
Requirements
- 3 years experience in customer service related roles
- 1 year of order management experience
- Experience with multiple ERP and financial systems preferred
- Proficient in MS Office (Word, Excel, and Outlook)
- Excellent oral and written communication skills
Acosta Sales & Marketing is an Equal Opportunity Employer