Senior Director Quality, Re-engineering Consulting - Telecommuter

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions by assisting with Operational Projects throughout the organization! Join us and start doing your life's best work.(sm)

The Senior Director Quality, Re-engineering Consulting role is responsible for driving growth of re-engineering consulting practice by creating demand and managing the supply of talents across engagements.

Primary Responsibilities:

• Understand the client requirements & vision


• Responsible for acquisition of new re-engineering assignments and opportunities


• Align re-engineering initiative with client's vision


• Lead entire program/engagement with client


• Identify perspective process improvement opportunities


• Handle escalations for external & internal stakeholders


• Interacts with a diverse group of stakeholders (to include executives, managers, and subject matter experts)


• Understands critical business and associated risks


• Conduct reviews and plan strategy for Re-engineering team


• Replies and follow up on RFP/RFIs


• Establish Re engineering framework in the organization


•  Responsible of proactively positioning & selling Re-engineering consulting services across UHG partners


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  Actively participate and network on outside UHG opportunities and create a point of sale for re-engineering consulting services


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  Provide strategic direction to the consulting function on all aspects of the business


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  This position will carry a $ revenue and profitability target


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  Demonstrate strong Quality leadership, relationship management & change management skills


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  Ensures consistent reporting to senior management about the consulting developments


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  Build strong business relationships with US business teams (Sales, RM, and partners)


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  Excellent communication skills including presentation and consulting with key executives


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  Ability to manage customer/partner expectations and influence them on transformation value, techniques and benefits


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  Maintain agreed level of billing utilization of the re-engineering team


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  Applies various process re-engineering methodologies (such as LEAN, Six Sigma, TRIZ)


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  Open for travel (50%)

Required Qualifications:

• Undergraduate degree or equivalent experience


• 12+ years of experience business process and re-engineering leadership


• Demonstrated track record of selling process re-engineering offerings


• 7+ years of internal and external client facing experience


• Demonstrated collaboration, influence management and negotiation skills


• Demonstrated ability to build and foster client relationships


• Healthcare domain exposure and/or experience


• 7+ years of consulting experience


• Prior experience leading teams of consultants


• Strong Stakeholder management skills


• Expert in applying Six Sigma, Lean methodologies and/or other process re-engineering tools


• Results based focused skill set with strong impact and influencing skills


• Intermediate to advance skills with Visio, Excel, and PowerPoint


• Ability to communicate effectively, direct and motivate team

Preferred Qualifications:

• Advance degree (i.e. MBA/BE)


• Certified BB/MBB

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.