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Inside Automotive Claims Adjuster - Full-time / Part-time
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | P.O. Box 7900 Wilkes Barre, Pennsylvania |
About this job
Inside Automotive Claims Adjuster
Location:Wilkes-Barre, PA
Inside Automotive Claims Adjuster
Qualifications:
The Inside Automotive Claims Adjuster is responsible for verifying claim term and coverage, determining the validity of the claim and choosing the appropriate repair option and price point.
Duties and Responsibilities:- Reviews customer’s warranty contract information including previous notes and previous claims to determine if the new claim repairs are covered under the contract.
- Contacts repair facility to determine specific mechanical failure, procedures used to determine failure, and discuss part and labor pricing. Interviews the repair facility and vehicle owner to determine the circumstances surrounding the failure to determine the validity of the claim. Determines whether to request an independent inspection.
- Determines preferred method of repair based on pricing and remaining warranty.
- Negotiates prices for labor and parts
- Authorizes repairs, towing, and requested qualifying rental cars after all required procedures have been completed.
- Forwards authorized claims to accounts payable for payment.
- Assists dealers in handling unsettled claims by consulting with service personnel or customers.
- Degree in Automotive Technology or automotive repair experience is required
- Excellent communication and negotiation skills
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
- Bilingual English/Spanish is a plus
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