Order Entry and Customer Service Associate

Customer Operations Assistant

The Customer Operations Assistant will seek to assist the Customer Operations Specialists with their customer account relationships from a logistics standpoint through utilization of needs recognition, satisfaction skills, and professionalism. The ideal candidate will be interested in excelling in a fast-paced, multitasked, dynamic team environment.

Responsibilities
The Customer Operations Assistant will be responsible for the following:
* Investigate and resolve complex issues and questions from account team members.
* Responsible for maximizing Fill Rate and On-Time performance within team ensuring coordination efforts with supply chain
* Maintain an accurate database of the details regarding cuts on a weekly basis
* Investigates, evaluates, and resolves complaints professionally and tactfully
* Provide responsive order management support such as order entry or expediting shipment information to customers
* Proactively communicates supply chain issues and provide alternatives
* Ability to work flexible hours as needed
* Ensure a close escalation process and support best practices this application

Skills and Experience

* Bachelor degree preferred or equivalent work experience.
* SAP experience required.
* Proficient in all Microsoft Office applications (Word/Excel/PowerPoint)
* Excellent time-management, organizational, and prioritization skills
* Ability to communicate both verbally and written with customers and company personnel
* Ability to effectively work individually or in a team environment
* Ability to handle multiple projects simultaneously
* Ability to meet employer's attendance policy
* Ability to work autonomously and understand proper escalation points
* Strong communication and relationship building skills illustrated through current or past work experience
* Handle complex customer situations with professionalism
* Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures
* Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .