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Help Desk Representative
•30 days ago
| Hours | Temporary |
|---|---|
| Location | Pontiac, MI Pontiac, Michigan |
About this job
Manpower is currently hiring a Help Desk Representative for one of our clients in Pontiac, MI!
MAIN RESPONSIBILITIES:
Also, please create your profile on www.manpowerjobs.com prior to contacting the recruiter above regarding this job posting.
Manpower is an Equal Employment Opportunity Employer
MAIN RESPONSIBILITIES:
- Handle inbound calls, outbound calls, email, incidents, and requests to provide hardware and software support to resolve system/application administration and configuration issues for our client
- Responsible for trouble-shooting system administration issues such as installation of software, managing operating systems, root cause analysis, system boot procedures, and backup & restore procedures
- High School Diploma or its equivalent
- Minimum of 6 months to 1 year general experience, or equivalent college level education
- Experience providing technical support to large enterprise environment
- Must have great attendance, attitude, reliability, ability to multitask, be a team player, call center experience and an outstanding customer service track record
- Articulate in excellent written and verbal communication skills
- Experience in customer facing role either remote or face to face
- Demonstrated problem solving skills
- Accuracy in data entry
- Experience in a phone based remote role, e-support, e-chat, or similar
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
- Supported Technologies
- Windows; XP, Vista and 7
- Microsoft Office (Excel, PowerPoint, Outlook)
- Lotus Notes
- Mainframe Applications (JCL, ACF2)
- Messaging and Mobility (i.e Communicator, integration with Blackberry and email client)
Also, please create your profile on www.manpowerjobs.com prior to contacting the recruiter above regarding this job posting.
Manpower is an Equal Employment Opportunity Employer
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