Housekeeping Floor Supervisor

Sheraton Albuquerque Airport Hotel

Job overview

Housekeeping Floor Supervisor is responsible for supervising, directing and assuring the completion of all housekeeping tasks assigned to room attendants and housepersons and maintaining IHR's high standards of cleanliness.

What you will be doing

• Supervise the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency. 
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. 
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. 
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. 
• Respond to guest requests, concerns and problems to ensure guest satisfaction. 
• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Completion of all associated opening, closing and departmental paperwork.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer