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$18est. per hour
Sales/Client Service Specialist
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 975 E Birch Street Suite G Brea, California |
About this job
DUTIES AND RESPONSIBILITIES
The Sales/Client Service Specialist (SCSS) is directly responsible for client conversions and coordinating front desk operations. The SCSS is responsible for client conversions in order to meet studio goals and quotas to ensure growth and profitability through the sales of:
Memberships to the Wellness Program
Packages
Gift Cards
Additional Visits (Rebooking)
Upgraded sessions such as longer sessions or hot stone
The SCSS is responsible for adhering to established Service Path procedures and processes to ensure a flawless Elements Experience including, but not limited to:
Greeting every client with a smile.
Creating a calm environment.
Answering phones professionally and converting phone calls into
appointments.
Demonstrating complete knowledge of our massage model, therapist
skill levels and price structure.
Proficiency with massage therapy terminology.
Matching clients and therapists correctly based on our level system
and client's problem areas.
Mastering MBO through accurate scheduling and completing the retail
sales process.
Addressing emergency scheduling issues quickly and professionally.
Communicating with clients to determine areas of improvement within
the Service Path and complete client satisfaction.
Providing helpful responses to requests from clients and involve
management as needed.
Addressing client requests and disputes professionally and
efficiently.
Complying with all HIPAA rules and regulations and/or applicable
state privacy and security laws.
Communicating effectively with coworkers.
Providing timely and appropriate communication with studio
management.
Being flexible.
Actively participating in staff meetings.
Facilities management, including but not limited to, hourly studio
checks to ensure massage rooms and restrooms are clean and properly stocked.
Completing tasks by deadlines as assigned by supervisor. (Example:
Communicating with members and clients who have not visited the studio in
the past 45 days with the goal of scheduling their next session.)
Other Duties as assigned.
QUALIFICATIONS
Sales experience (2+ year preferred)
Customer service skills
Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer
Retail or industry experience, a plus
Web-based scheduling, a plus
Attention to detail and ability to follow instructions (written and verbal)
is essential
Ability to remain flexible in a constantly changing environment
The Sales/Client Service Specialist (SCSS) is directly responsible for client conversions and coordinating front desk operations. The SCSS is responsible for client conversions in order to meet studio goals and quotas to ensure growth and profitability through the sales of:
Memberships to the Wellness Program
Packages
Gift Cards
Additional Visits (Rebooking)
Upgraded sessions such as longer sessions or hot stone
The SCSS is responsible for adhering to established Service Path procedures and processes to ensure a flawless Elements Experience including, but not limited to:
Greeting every client with a smile.
Creating a calm environment.
Answering phones professionally and converting phone calls into
appointments.
Demonstrating complete knowledge of our massage model, therapist
skill levels and price structure.
Proficiency with massage therapy terminology.
Matching clients and therapists correctly based on our level system
and client's problem areas.
Mastering MBO through accurate scheduling and completing the retail
sales process.
Addressing emergency scheduling issues quickly and professionally.
Communicating with clients to determine areas of improvement within
the Service Path and complete client satisfaction.
Providing helpful responses to requests from clients and involve
management as needed.
Addressing client requests and disputes professionally and
efficiently.
Complying with all HIPAA rules and regulations and/or applicable
state privacy and security laws.
Communicating effectively with coworkers.
Providing timely and appropriate communication with studio
management.
Being flexible.
Actively participating in staff meetings.
Facilities management, including but not limited to, hourly studio
checks to ensure massage rooms and restrooms are clean and properly stocked.
Completing tasks by deadlines as assigned by supervisor. (Example:
Communicating with members and clients who have not visited the studio in
the past 45 days with the goal of scheduling their next session.)
Other Duties as assigned.
QUALIFICATIONS
Sales experience (2+ year preferred)
Customer service skills
Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer
Retail or industry experience, a plus
Web-based scheduling, a plus
Attention to detail and ability to follow instructions (written and verbal)
is essential
Ability to remain flexible in a constantly changing environment
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