IT Support Technician - Full-time / Part-time

IT Support Technician Job Overview This contract position is responsible for providing desktop support services to ~2200 end users at the comapny's headquarter and manufacturing site, located in San Jose, California. The candidate will be performing varying degrees of problem determination, root cause analysis and resolution of desktop hardware and software problems. The candidate will be responsible to make effective use of available technical resources and provide the service within established service level agreements. He/she will be performing installs, moves, adds and change (IMAC), data backup/restores, computer virus management, data migrations, and PC refresh activities. Job Functions * Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. * Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. * Assess the need for and implement performance upgrades to end user workstations, including the installation these upgrades (for example memory). * Provide technical guidance to other members of the team. * Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment. * Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems. * Participate actively in IS&T infrastructure projects, e.g. PC refresh, enterprise wide software updates, etc. * Answer to and perform IMAC requests as they are submitted through the service desk. * Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. * Accurately document instances of desktop equipment or component failure, repair, installation, and removal. * Interface with third-party support and equipment vendors Primary Qualifications 1.Associate Degree in information technology, or related field (or equivalent experience). 2.Minimum of 3 years of IT Desktop Support experience. 3.Experience working in a global company. 4. Strong technical skills in supporting x86/x64 platforms, Windows XP, Windows 7 and Windows 8. 5.Working knowledge of a range of diagnostic utilities and core applications, including PC diagnostics, SCCM, Symantec End-Point Protection, Cisco VPN. 6. Experience working in an Active Directory environment including SCCM (SMS). 7. Experience with desktop virtualization (e.g. Xen) preferred but not required. 8. Concentrated focus on defect reduction and quality of services 9.Excellent customer relations and customer support skills 10. Experience working in a team-oriented, global, collaborative environment Preferred Skills - Certifications in Microsoft Operating Systems (Windows XP, Windows 7, Windows 8) - Certifications in Microsoft Office applications (Office 2007, Office 2010)