Medical Pratice Secretary

Medical Practice Secretary will support the Otolaryngology and Audiology departments at the Scottsdale campus. Incumbent will answer calls from patients and send messages to providers and their teams through Message Center in Power Chart. Individual will schedule patients on physician calendars through Schapptbook. Prior Mayo experience is highly preferred. Healthcare experience working with Cerner, Power Chart, and Shapptbook applications are highly preferred as well. Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff who interact with the department/division. Provides superior customer service through the handling of a high volume of telephone calls. Must possess a good understanding of the unique characteristics and operations of the department/division in order to proficiently support the practice. Principal functions include facilitating patient access, appropriately responding to patient inquiries, and accommodating referring physician requests. Additional duties may include but are not limited to routing patient concerns appropriately, calendar and schedule maintenance and handling physician mail. Yes Contract to Perm Yes Hide No Short Description: Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff who interact with the department/division. 194/254 Outstanding interpersonal skills with a commitment to customer service required. Excellent oral and written communication skills. Excellent organizational, analytical, and problem-solving skills. Hours/Units per day: Days per week: Motivated. Able to multi-task and prioritize work load.