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Account Support Agent-Bilingual Spanish
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Menasha, WI Menasha, Wisconsin |
About this job
Join Pitney Bowes as a Bilingual Account Support Agent
Pitney Bowes Mailing Systems is looking to enhance our Customer Care Center with a group of dynamic professionals. The AccountSupport Agent isresponsible for providing premier customer service bycommunicating with customers and their designees through the use of phone and e-mail. The position interacts with our team of associates, providing top-notch customer support, resolving problems for both external and internal clients and processing revenue related transactions.
Hours would fall between7am-7pm Monday through Friday.Hours would vary based on call volumes (peak between 11am-4pm)
Pitney Bowes has a casual work environment with an on-site Wellness Clinic. No weekends. Benefits includeMedical, Dental, 401k, profit sharing, 2 weeks paid vacation , 8 paid holidays per year, tuition reimbursement, employee discount program&more!
Responsibilities include, but are not limited to:
Evaluate customer accounts
Correct billing errors
Collect past due accounts
Maintain customer account information
Understand the value of our products and services.
We seek candidates who can thrive in a fast-paced, friendly environment and handle deadline pressure.
All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply
Qualification
Required Qualifications:
6 months Customer Service experience
Technical proficiency in MS Word. Excel, & email
Technical proficiency in e-mail and Internet
Ability to effectively communicate both verbal and written
This position handles sensitive financial data for our clients, therefore a credit review is included in the background screening process.
Must be available to work any shift between 7am-7pm, Monday-Friday
Preferred Qualifications:
Call Center experience preferred, open to level
A/R experience preferred
The ability to communicate fluently in Spanish & English REQUIRED
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