Guest Service Representative - Full-time / Part-time

ABOUT US

Longo Lexus, part of Penske Motor Group, LLC, is taking a different approach to automotive sales. We understand that the wants and needs of our guest are changing every day. By adapting and providing superior guest service has made Longo Lexus the #1 Lexus Retail Location in the Western United States.

We’re looking for Team Members who are eager, well-rounded, ambitious and who want to jump into a new and exciting career. Our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to ensure your success.

Some companies may promise the world by offering you a fancy title or tell you about a creative benefits program that doesn’t fit your personal needs. We firmly believe in transparency with everything that we do and in providing a variety of benefit offerings that allow our Team Members to select those that are important to them. With our average Team Member having been with Longo for more than 9-years, you can tell that these beliefs are deeply rooted in our culture.

Our Commitment



Health & Wellness

We’re looking for the best and brightest to become part of our winning team! If you have experience in any industry or organization that focuses on providing a superior guest experience, then we encourage you apply today.

THE POSITION

The Guest Service Consultant is responsible for assisting our guests with their preventive automotive maintenance repairs and ensuring the proper satisfaction of guest and vehicle related concerns.

WHAT WILL I BE DOING?

• Assist guest with minor vehicle maintenance repairs such as oil changes and 5k.
• Managers the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest.
• Offers logical diagnostic services or repairs to satisfy guests concerns.
• Present a service menu of recommended maintenance services to every service guest.
• Promotes the sales of and provides estimates for labor, parts, and accessories.
• Properly, thoroughly, and legibly writes repair orders for all guest serviced.

• Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility.
• Maintain communication with guests regarding any changes in the estimate and/or promised time.
• Maintains communication with the technical staff regarding job status and changes.
• Answers guest questions over the phone, Internet, and in person.
• Performs other specific administrative functions as directed by service management.
• Achieves the production and customer satisfaction objectives set by management.
• Maintains assigned workspace in an organized and clean manner.
• Maintains high ethical standards in all actions.

QUALIFICATIONS

• A high school diploma or equivalent;
• Knowledge mathematical principles (adding, subtracting, dividing, multiplying, and percentages);
• Can demonstrate good judgment in challenging situations;
• Read and interpret documents such as operating instructions, maintenance instructions, and / or procedure manuals;
• Read, write, verbally communicate and comprehend instructions and information in the English language;
• Communicate and conduct self in a professional manner;
• Works well with the public
• Must have a valid sales driver’s license and maintain an acceptable and safe driving record.
• Ability to operate manual transmission vehicles;

NICE TO HAVE

• Bilingual skills in Spanish and/or Mandarin preferred;
• Automotive diagnosis experience;
• Associate's degree (A. A.) or equivalent from two-year college or technical school;
• Knowledge of vehicle products and warranties;

WHAT’S IN IT FOR ME?

• Positions starting $13.00 per hour
• Eligible for Bonus and Sales Incentives
• Part Time positions available for those interested in Mornings, Nights and / or Weekends
• Free Employee Parking
• If Free Parking doesn’t work for you, we have many great incentives for those who Ride Share
• Training Opportunities through Penske College to help advance this position from a Job to a Career
• Full Suite of Medical Benefits to include Health, Dental and Vision Insurance
• 401K with Company Match
• Tuition Reimbursement
• Employee Referral Bonus Program
• Company discounts on vehicles, parts, service and merchandise
• Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others
• Access to our Health & Wellness Program which includes an on-site gym, Wellness Coach and more

Keywords:

CSR, C.S.R., customer service, customer service rep, customer service representative, customer support, retail sales, customer care, retail sales associate, retail sales management, client service representative, sales, sales management, retail, guest relations, guest service, hospitality, luxury.

Companies:

Nordstrom, Saks Fifth Avenue, Target, Macy’s, Macys, Bloomingdales, Barney’s, Barneys, Hilton, Marriott, Lowe’s, Lowes, Home Depot, Costco, Ikea, Verizon, AT&T, Apple, Google, Coca-Cola, Pepsi, Amazon, Zappos, Nike, Disney, Wells Fargo, Bank of America, Union Bank, Chase, Mercedes, BMW, Acura, Volvo, Tesla, Volkswagen, Jaguar, Toyota, Nissan, UPS, FedEX, Starbucks, Cheesecake Factory, Olive Garden, Applebee’s, Chipotle,