Digital Center Sales Associate

ESSENTIAL FUNCTION:
The basic function of the Digital Center Sales associate is to provide top quality guest assistance and customer service that far exceeds that of our competitors. Continuously demonstrate a solid commitment in selling products and services on behalf of hhgregg.

PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are essential in the daily execution of the position:
•Greet customers from the point sincerely and enthusiastically without pressuring or becoming overbearing. Constantly look for and approach customers
•Qualify the customer through listening and questioning.
•Show the customer the features and benefits that support customer needs established during the qualifying process. Explain various features as the customer uses the merchandise while continuing to qualify and eliminate objections
•Consistently asks for the sale with every customer in the proper amount of time.
•Help customers make an informed decision based on their needs and wants with the best product knowledge.
•Stay up-to-date with all technology and product information.
•Keep up-to-date on stock levels and current promotions.
•Accurately input all sales orders and track them through the delivery or pickup process.
•Responsible for merchandising a specified area of the store (cleaning, tagging, ensuring all display items are accurate)
•Assist in developing and training of new associates when required.
•Enter customer purchases into P.O.S system.
•Assist in the answering of telephone calls and follow hhgregg phone etiquette.
•May be responsible for opening and closing registers; verifying and balancing all transactions entered in the registers.
•Good understanding and execution of all payment procedures.
•Working knowledge of service system and all related functions.
•Perform returns and exchanges for customers within the 14 day return policy guidelines and check for all related accessories with merchandise return.
•Maintain department or area of responsibility this includes merchandising, cleaning and tagging according to current strategy.
•Handle routine customer complaints or problems regarding merchandise.
•Perform other duties as needed and directed by management.

CORE COMPETENCIES:
•Excellent customer service skills
•Excellent organizational skills and detail oriented.

Requirements:
MINIMUM QUALIFICATIONS AND SKILLS:
•Basic computer knowledge
•Nights and weekends required

PHYSICAL REQUIREMENTS:
Job Classification: Medium
Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Light work.
Minimal – climbing, handling, grasping, repetitive motions
Occasional – reaching, sitting
Frequent – stopping, kneeling, crouching
Constant – talking, hearing, standing, walking