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Customer Service Representative Job - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | U S A F Academy, CO U S A F Academy, Colorado |
About this job
Posting Job Title:Customer Service Representative
Requisition #: 162532BR
Posting Location: Colorado Springs, CO, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Start Date:
January 19, 2015
Location:
Colorado Springs, CO, US
Posting Job Title: Customer Service Representative
Posting Job Description:
The Time Warner Cable West Region currently seeks candidates for Customer Service Representative for our Customer Service Department in our Colorado Springs customer service center. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.
If you like providing excellent customer service and enjoy working in an exciting environment with loads of incentives, rewards, and recognition, then apply online today and complete our assessment. (please plan on 75 minutes to complete the assessment) Once you finish we ' ll let you know next steps in our process!
POSITION SUMMARY:
To provide customer service (information and assistance) on all aspects of cable services. You will also have the opportunity to sell and upgrade potential and current customers by telephone.
ESSENTIAL JOB FUNCTIONS:
- Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other Time Warner Cable customer service standards.
- SELL and upgrade cable services in accordance with company goals and customer needs.
- Save customers from disconnecting services whenever possible.
- Provide information regarding products and services, billing, repair, collections and respond to other types of inquiries.
- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
- Inform supervision/management of all unresolved complaints.
- Attempt to troubleshoot customers ' service problems; schedule field service calls when necessary.
- Process customer correspondence.
- Schedule customer appointments in accordance with established procedures.
- Document customer transactions accurately in ACSR and complete required paperwork.
- Coordinate with co-workers, leads and other departments when appropriate.
JOB REQUIREMENTS:
- Requires recent heavy volume phone experience in a customer service capacity; automatic call distribution experience preferred.
- Customer service, public relations, telecommunications and data entry experience also preferred.
- Sales experience desirable.
- Typing speed of 40 WPM is required.
- Must be willing to work any schedule; days, evenings and occasionally weekends.
- Will be sitting at a desk taking phone calls and working on a computer terminal in office cubicle 95% of the time.
FCC Unit_TWC: 6329
Controlling Establishment ID: 00325 - Colorado Springs Bijou St
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 162532BR
Posting Location: Colorado Springs, CO, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Start Date:
January 19, 2015
Location:
Colorado Springs, CO, US
Posting Job Title: Customer Service Representative
Posting Job Description:
The Time Warner Cable West Region currently seeks candidates for Customer Service Representative for our Customer Service Department in our Colorado Springs customer service center. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.
If you like providing excellent customer service and enjoy working in an exciting environment with loads of incentives, rewards, and recognition, then apply online today and complete our assessment. (please plan on 75 minutes to complete the assessment) Once you finish we ' ll let you know next steps in our process!
POSITION SUMMARY:
To provide customer service (information and assistance) on all aspects of cable services. You will also have the opportunity to sell and upgrade potential and current customers by telephone.
ESSENTIAL JOB FUNCTIONS:
- Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other Time Warner Cable customer service standards.
- SELL and upgrade cable services in accordance with company goals and customer needs.
- Save customers from disconnecting services whenever possible.
- Provide information regarding products and services, billing, repair, collections and respond to other types of inquiries.
- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
- Inform supervision/management of all unresolved complaints.
- Attempt to troubleshoot customers ' service problems; schedule field service calls when necessary.
- Process customer correspondence.
- Schedule customer appointments in accordance with established procedures.
- Document customer transactions accurately in ACSR and complete required paperwork.
- Coordinate with co-workers, leads and other departments when appropriate.
JOB REQUIREMENTS:
- Requires recent heavy volume phone experience in a customer service capacity; automatic call distribution experience preferred.
- Customer service, public relations, telecommunications and data entry experience also preferred.
- Sales experience desirable.
- Typing speed of 40 WPM is required.
- Must be willing to work any schedule; days, evenings and occasionally weekends.
- Will be sitting at a desk taking phone calls and working on a computer terminal in office cubicle 95% of the time.
FCC Unit_TWC: 6329
Controlling Establishment ID: 00325 - Colorado Springs Bijou St
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCCCS290
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