Apprentice-Business Accounts

Responsibilities

Customer Retention: Responds to requests from field sales staff for information i.e.; price plan analysis and customer information while providing administrative and sales support, i.e.; proposals, marketing information, handling customer service issues, problem solving and follow-up on customer service issues; develops and coordinates customer training, education, and support regarding wireless phones, accessories and services. Provides pre-sale and post-sale support. Assists with seminars, trade shows, customer on-sites and attends when required.

Qualifications

Bachelor’s Degree or equivalent work experience preferred.
Experience in sales or customer service with business accounts required.
Understanding and knowledge of communications industry and related products & services.
Strong cold-calling and lead generation capabilities preferred.
Familiarity with billing systems and order entry systems a plus.
The ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision.
Excellent interpersonal, written and oral communication skills.
Effective use of PC including Microsoft Office required.
Effective negotiation and closing skills required 

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.