Customer Service - Full-time / Part-time

Our client in Wilsonville is seeking a Customer Service Representative.

This individual will be responsible for answering incoming calls regarding customer questions or concerns about the company's product.

Job Description:

*Maintain adequate documentation of customer communications using Goldmine database. *Investigate and resolve non-routine customer problems and complaints.
*Respond to all customer service email.
*Handle all catalog request data entry.
*Handle all warranty card data-entry.
*Greet, screen and provide informational assistance to visitors and clients.
*Compile research data and prepare monthly and quarterly marketing reports.
*Assist with mass mailing projects when needed.
*Perform other duties as assigned

Qualifications:

• 45-60 WPM *10 key by touch
• College Degree (preferred but not required)
• Multi phone experience helpful, not required
• Experience with Microsoft Office suite products
• Experience with CRM (CRM, Goldmine, Peachtree, etc) desirable
• Call center experience desirable
• Service experience desirable
• Must be familiar with and/or comfortable with and around firearms
• Available to travel
• Sitting for 8 hours a day while working on a computer monitors and answering phones one after another

Standard work week Monday through Friday during business operation hours.

All interested applicants please apply. Only those who meet the minumun required qualifications will be contacted.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .