Customer Account Associate (F504)

We are an independent franchisee of Aaron’s, and are looking for a Customer Account Associate to join our team.  Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy.  In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services.  Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity.  We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

Description

At Aaron’s, the difference is personal. For us it’s all about relationships - with our customers, our communities and each other. As a Customer Account Associate, you will play a vital role in the team’s success by managing the store’s sales and marketing function. With the goal of bringing our customers one step closer to ownership, you will help drive performance in: telephone and floor sales, direct marketing, new customer growth and service programs, as well as store merchandising. Successful Sales Managers understand long-lasting customer relationships are about FIRST names and building trust. We are invested in developing our associates, you will have the support and training needed to enhance your skills and achieve top results.  Come see why the difference is personal at Aaron’s, connect with us today!

Job Duties
Manage the Collections Process

• Act as a customer counselor by discussing benefits of timely lease agreement renewal payments
• Monitor and recommend payment frequency changes to the General Manager
• Confirm customer identification, collect money and obtain customers’ signature on lease agreements 
• Contact customers who have not renewed their lease agreement(s)
• Monitor the accuracy of customer classifications according to customer payment history and habits

Customer Care and Service

• Maintain customer contact over the phone and through field visits 
• Update customer information to maintain accuracy

Achieve Monthly Account Goals

• Help set and achieve renewal goals

Other Duties

• Facilitate non-renewal returns when needed
• Clean and certify merchandise in the Quality Assurance Center for all returned items
• Review and close lease agreements with customers

Job Requirements

• Routine lifting, loading, and “dollying" heavy merchandise of 75 pounds or more
• Demonstrate good communication and interpersonal relationship skills, including exemplary telephone etiquette
• Exhibit outstanding organizational skills 
• Maintain professional appearance 
• Maintain solid, safe driving skills and the ability to legally drive a Company Truck
• Other tasks as assigned

All Customer Account Associates must have a satisfactory MVR (driving record), physical/certification, a valid Driver’s License and comply with the Aaron’s Driver Qualification Policy. All Customer Account Associates will undergo a drug screen and criminal background investigation prior to beginning employment. A job performance reference check is also required.

Benefits that Aaron's can offer you:

• Incentive bonuses • Vacation, sick and holiday pay, holiday pay
• Referral bonus • 401K plan
• Group medical, dental & vision coverage • On-going training & development
• FIVE day work week, SUNDAYS OFF