Team Member Services Admin (111429)

Summary:

The TMS Admin performs a variety of duties including providing assistance for the Store Team Leader, Regional TMS, In-Store Facilitator, and other positions/teams as needed.

Duties:

• Provide excellent customer service and address needs of customers in a timely and effective manner. Follow all Whole Foods Market's guidelines for meeting customer needs.

• Work with Team Leaders and Store Leadership to ensure that Team Members are current on necessary trainings.

• Help to support all in-store applications, including, e-mail, Kronos, TMIS, and other payroll/benefits systems. Instruct Team Members on these systems when applicable.

• Perform a variety of administrative functions, including data entry for Worker’s Compensation/General Liability claims and Leave of Absence forms, filing documents, approving Basware and Concur charges, processing accruals, processing payroll, posting jobs, and phone screening job applicants.

• Use courteous and proper etiquette when answering the phones and pages.

• Work a variety of shifts.

• Attend team and store meetings as assigned by Team or Store Leadership.

• Perform other duties as assigned by Team or Store Leadership.

• Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.

• Operate and sanitize all equipment in a safe and proper manner.

Requirements:

• Working knowledge of MS Office applications and demonstrated technical aptitude.

• Ability to deliver information in a clear and respectful manner to fellow team members and customers.

• Meets all customer service expectations and standards in all interactions with customers, vendors and fellow team members.

• Highly organized with excellent follow through and attention to detail.

• Able to work in a fast paced environment and juggle multiple roles and projects. Able to work independently and as part of a team.

• Working understanding of and compliance with all WFM quality goals, and thorough product knowledge.

• Ability to follow instructions and established procedures related to duties and responsibilities.

• Able to work a flexible schedule based on the needs of the store, including nights, weekends and holidays as required.

Essential Job Functions:

• Stand and walk for extended periods of time.
• Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
• Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
• Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)

About Us:

At Whole Foods Market, we empower our Team Members to make their own decisions, thus creating an environment where people are treated with respect and are highly motivated to excel. We mentor Team Members through education and on-the-job experience. As a result, we are able to fill a majority of leadership roles from our existing Team Member base. We also recognize that there are individuals with talent outside of Whole Foods Market, and have training programs to bring those new leaders into the company.

Our Team Members represent over 50 different nations. We are people from diverse backgrounds and perspectives, yet all work together to meet the needs of our customers.

We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage, 401k plan, and a 20% discount at our stores. To learn more, apply your passion today.