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in Sugar Land, TX
Manager, RN Call Center - Sugar Land, TX - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Sugar land, TX Sugar land, Texas |
About this job
What makes your clinical career greater with UnitedHealth Group? You can improve the health of others and help heal the health care system. You can work with in an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.
- Supports clinical operations across service model performance expectations (assessing, planning, implementing, coordinating, monitoring and evaluating)
- Takes lead role in setting direction and participating in or developing new programs
- Sets team direction, resolves problems and provides guidance to members of the team
- Ensures team meets established performance metrics and performance guarantees
- Adapts departmental plans and priorities to address business and operational challenges
- Coordinates, supervises, and is accountable for the daily activities of business support, technical or production team or unit
- Sets priorities for the team to ensure task completion
- Ability to collaborate with peers to improve service model performance
- Develops plans to meet short term objectives
- Identifies and resolves operational problems using defined processes expertise and judgment
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Will be responsible to take incoming escalated calls, therefore must have proven ability to de-escalate consumers and the flexibility to support the inbound supervisor line between the hours of 7 am - 8 pm CST
- Assists with the development and implementation of departmental policies and procedures
- Ability to analyze data to identify performance gaps and determine a solution to close the gaps
- Ensures audits are conducted, standards are met, successful outcome are achieved
- High level of professionalism with the ability to interact with high level executives and present information to them
- Provides process and technology expertise and support to nursing and support staff
- Supports excellent employee performance by mentoring staff, encouraging staff development, and assist with team member Human Resource activities
- Enjoys working in a fast paced environment and must be able to adapt quickly to change while executing efficiently
Requirements
- Minimum of 3+ years Management, Supervisory, and/or Leadership background
- Minimum of 2+ years' experience in the health care industry including clinical experience, Medicare/Medicaid, insurance, health promotion, and operations
- Intermediate computer proficiency (Microsoft Word, Outlook, and Internet with Excel being a plus!)
- Remains optimistic, upbeat, and enthusiastic in times of challenge and constant change
- Previous call center experience
- Current, unrestricted RN licensure in the State of Texas
- Prior experience growing and developing staff
- Demonstrated ability with developing strategic plans, attaining goals, driving performance, and achieving targets
- Strong written and verbal communication skills
- Strong presentation skills
- Self-directed worker
- Problem solving skills
- Detail oriented
- Highly organized
- Team building skills
- Leadership and mentoring skills
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Manager, Supervisor, Medicare, Medicaid, Insurance, Health Promotions, Operations, Call Center, RN, Sugar Land, Houston, TX, Texas