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Bilingual (Spanish/English) Customer Service Representative - Miramar, FL
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Miramar, FL Miramar, Florida |
About this job
Cuando se trata de
salir adelante, tienes las de ganar. Let's call it great career potential.
Imagine being able to get answers to your health plan questions from someone
who speaks the same language as you do.
Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers
to get those answers by speaking to one of our Bilingual Customer Service
Representatives. If you're fluent in
English and Spanish, we can show you how to put all of your skills, your
passions and your energy to work in a fast growing environment. We're
shaping our industry by helping more people gain access to the care they need
with the levels of service they deserve. If you love the very idea of
providing service to those in need, this can be your opportunity to do your
life's best work. SM
salir adelante, tienes las de ganar. Let's call it great career potential.
Imagine being able to get answers to your health plan questions from someone
who speaks the same language as you do.
Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers
to get those answers by speaking to one of our Bilingual Customer Service
Representatives. If you're fluent in
English and Spanish, we can show you how to put all of your skills, your
passions and your energy to work in a fast growing environment. We're
shaping our industry by helping more people gain access to the care they need
with the levels of service they deserve. If you love the very idea of
providing service to those in need, this can be your opportunity to do your
life's best work. SM
The
primary purpose of this position is to support the mission and goals of
UnitedHealth care and the HARC by outreaching to our members and
ensuring they have the information they need to have a positive
experience as one of our members. In addition, the HARC rep will gather
key elements of information that will allow us to provide exceptional
customized service.
Primary Responsibilities:
primary purpose of this position is to support the mission and goals of
UnitedHealth care and the HARC by outreaching to our members and
ensuring they have the information they need to have a positive
experience as one of our members. In addition, the HARC rep will gather
key elements of information that will allow us to provide exceptional
customized service.
Primary Responsibilities:
- Work
via an autodialer, contact newly enrolled members as identified by the
Business Intelligence team to welcome them to our health plans. The
primary goal of this interaction is to develop a positive relationship
and ensure the member has the information and documentation they need to
have a positive experience as our member - Follow
a prescribed script (or use of talking points), welcome the member to
their respective health plan by verifying key information about the
member (home address, PCP assignment, etc.) and discussing the benefits
available through the plan - When
appropriate, encourage members to appropriately utilize services in an
effort to improve the health and wellbeing of all members. This might
include education about the importance of prenatal care or childhood
immunizations and the importance of using the ER only in true
emergencies - Complete a Health Risk Assessment following the UnitedHealth care national standard HRA as programmed into CareOne
- When possible, correct member information in our databases, including the member's address, PCP assignment
- When
possible, order replacement member materials (ID cards, welcome
packets) if a member reports that they have not received them or if the
member has had a change of address. - When necessary, transfer the member to:
- Member services for benefits or eligibility questions
- Care Management, if the member has an emergent physical health need
- Optum, if the member has an emergent behavioral health need
- If
unable to transfer the member, provide the member with the appropriate
phone number to contact the resources they need for assistance - Document member responses and call outcomes in the autodialer, Access Database, or CareOne as appropriate
- Assist with projects and/or assignments designated by the Supervisor or Manager.
- Provide
input into the development of policies and procedures that affect the
program or department. Give input into improving member education
strategies and materials - Actively
participate in departmental quality improvement monitoring and other
activities to promote the delivery of high quality services to all
customers - Assist Supervisor with orientation/training of new employees as assigned
Requirements
Requirements:
There are several steps in our hiring process - it's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM
- An education level of at least a high school diploma/ GED OR 10 years of equivalent working experience
- Bilingual (English and Spanish) is required
- 1+ year of customer service experience analyzing and solving customer problems, preferably in a call center environment
- Authorization to work in the United States
- Available to work 40 hours per week anytime within the operating hours of the site of 8:00am - 8:00pm, Monday-Friday.
- Basic level of proficiency with the MS Office Suite (Word, Excel & Outlook) is preferred
- Frequent
speaking, listening using a headset, sitting, use of hands/fingers
across keyboard or mouse, handling other objects, long periods working
at a computer - Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
There are several steps in our hiring process - it's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Keywords: customer
service representative, customer service, CSR, UnitedHealth Group, call center,
UnitedHealthcare, health care, office, phone support, training class
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