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Customer Service Rep - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Carmel, IN Carmel, Indiana |
About this job
Summary:
The Customer Service Representitive is the front line initial communication between the corporate office and the customer base. By design, it is to be the first and only contact the dealer needs to make for virutally any and all assistance needed by internal and external customers. The knowledge the CSR must possess is broad in spectrum in order to assst in the wide array of questions and situations the rep encounters.
Essential Duties and Responsibilities:
- Handle incoming phone calls with each situation potentially being different
- Handle each phone call with professionalism
- Perform desired open, body and close conversations on each call
- Train customers on the Virtual Office
- Audit reconciliation
- Title situations
Process Payments
Job Knowledge, Skills and Abilities:
- In the area of Communications
- Ability to become knowledgable in all areas of the company
- Must possess excellent customer service attitude/skills by being personable with ability to regain control of conversation going in the wrong direction.
- Ability to communicate and listen to employees as well as supervisors.
- Organization and timely follow up skills are essential.
Education and Experience:
- High School Diploma or GED required
- Prior Experience preferred
Supervisory Responsibilities:
- NA
Training Requirements:
- Cross train on all items within the department
Physical Demands:
- Sitting for long periods of time.
- Standing, Bending.
- May be required to lift and/or move boxes and supplies.
- Driving and other modes of travel
Work Environment:
- Office Environment
- Auctions, Customer Sites
- Some Travel Required
This information is not designed to be a complete inventory of the job’s duties, responsibilities, and qualifications. Rather, it’s designed to give the general nature and level of work to be performed by employees assigned to this job title.
Benefits:
Our company values the health and financial well-being of its employees and provides a variety of health care programs, which includes medical, dental, vision, employee and dependent life insurance, long-term disability and Flexible Spending Accounts (FSA) for health care and dependent care expenses. The Company believes financial security in retirement is important and offers a 401(k) Savings Plus Plan as well as company-funded Pension Plan.
About NextGear Capital:
NextGear Capital is an independent floor plan company built on the solid foundations of customer focus, technology and service. Owned by Manheim, the largest and best automotive remarketing company in the world, we blend the best business processes, technology, talent, and products. We are adding value each stage of the vehicle remarketing cycle.
NextGear Capital offers its customers flexible lines of credit for their inventory purchases, including Retail, Wholesale, Salvage or Specialty (Rental, Heavy Truck, RV and Receivables Financing). NextGear Capital sets a new standard for buying and selling vehicles, with versatile lines of credit that work seamlessly at over 1,000 auction sites.
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NextGear Capital is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
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