TPA Strategic Account Excecutive - North Carolina or South Carolina

Be the brains behind the work. At UnitedHealthcare Employer & Individual, our work impacts millions of people, in dozens of ways. We are making a difference with better ideas, and there is no limit to where we can go. We are driven - to make the most of our collective resources and to create better outcomes and healthier lives for those we serve. Great account management is result of strong purpose, conviction and pride - pride in your ability and your portfolio of products that are greatly improving the life of others.   You'll help write the next chapter in the history of health care. Bring along your passion and do your life's best work.(sm)

As the TPA Strategic Account Executive, you will create the strategic retention and growth plan for customers, maintaining a detailed knowledge base of the customer, document and maintaining the formal Strategic Account Plan protocol.  You are accountable for servicing and annually renewing the customer.  You will ensure customer satisfaction by establishing, cultivating and managing the relationship at multiple levels, serving as a health care consultant and trusted business advisor. Your ultimate goal is to merge your business savvy and relationship skills to propel UnitedHealthcare to become an extension of the customer's business.

Primary Responsibilities:

• Accountable for customer (employer) loyalty and satisfaction, as measured by survey results and persistency


• Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor to this customer


• Establish, cultivate and manage relationships with consultants and brokers, recognizing the value they bring to our customer


• Create the strategic retention and growth plan for assigned customer, documenting and maintaining the plan within the formal Strategic Account Plan tool


• Strategically plan, negotiate and influence the interactions and relationships with customer, their broker/consultant and internal team members to achieve strategic account goals


• Responsible for value delivery to customer including plan performance, account management and service results


• Develop and maintain a detailed knowledge base of assigned customer, beyond the traditional healthcare-focused information/knowledge, to become an extension of the customer's business


• Facilitate the lifecycle of the customer relationship from RFP to renewal


• Clearly demonstrate the value propositions for specialty and ancillary business to improve customer growth and retention


• Select (with the assistance of the Account Coach), lead and leverage a team of internal team members as part of the customer's Strategic Account Team to strategically direct the Customer's relationship with UnitedHealth Group


• Strategically plan and meet with customers quarterly, identifying trends and offering solutions per the Insight Driven Solutions (IDS) consultative and solutioning process


• Prepare, host and follow-up an annual strategic planning session with the customer


• Determine and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer


• Meet all performance standards (including specific IDS metrics) required as a result of managing and monitoring activities along the customer and IDS life cycles

Required Qualifications:

• 5+ years of working with senior-level executives and progressively increasing responsibility for client relationship management and consultation


• 5+ years of strategic and consultative selling experience within Key Accounts in the Insurance industry


• Excellent negotiation/influence, collaboration, and listening skills


• Excellent messaging, positioning and presentation of information for customer impact and influence


• Strong work management skills - identify a goal and the steps needed for accomplishment and proactively manage action steps to accomplish goal


• Strong business and financial acumen

Preferred Qualifications:

• Undergraduate degree


• TPA experience

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job Keywords: sales, account management, key accounts, ASO, insurance, TPA, Charlotte, Greensboro, NC, North Carolina, SC, South Carolina