Customer Service Representative - Kingston, NY

Now accepting applications for future training classes!

UnitedHealthcare in Kingston was awarded the Business of the Year 2014 by the Ulster County Chamber of Commerce.

You want more challenge.  You want more opportunity.  You
want more reasons to head in to work every day.  We want more people
like you.  UnitedHealth Group Customer Care Centers are home to a team
that lives and breathes restless.  We're still finding ways to outdo
what we did yesterday.  And that's what makes us one of the fastest
growing businesses in the country and the world.  Now it's time to
discover how our continuous expansion can drive incredible growth in
your career.

The Customer Service Representative
is responsible for answering incoming calls from customers while
ensuring a high level of customer service and maximizing productivity.

Primary Responsibilities:

• Respond to complex customer calls
• Resolve customer service inquiries which could include:
• Benefit and Eligibility information
• Billing and Payment issues
• Customer material requests
• Physician assignments
• Authorization for treatment
• Explanation of Benefits (EOB)
• Provide excellent customer service
• Constantly meet established productivity, schedule adherence, and quality standards

Qualifications:

• 
  1 year of customer service experience analyzing and
  solving customer problems, OR 1 year of experience in an office setting
  environment using the telephone and computer as the primary instruments
  to perform job duties
• English/Spanish Bilingual Preferred 
  
  
• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
• Authorization to work in the United States
• Available to work 40 hours per week anytime within the operating hours of the site
• Familiarity
  with computer and Windows PC applications, which includes the ability
  to learn new and complex computer system applications
• Ability to navigate a computer while on the phone
• Ability
  to multi-task, this includes ability to understand multiple products
  and multiple levels of benefits within each product
• Ability to remain focused and productive each day though tasks may be repetitive
• Available to work 40 hours per week within the operating hours of the site of 8:00am to 8:00pm, Monday-Friday.
•  English/Spanish Bilingual Preferred
  

Physical Requirements and Work Environment:

• Frequent speaking, listening using a
  headset, sitting, use of hands/fingers across keyboard or mouse,
  handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

There are several steps in our hiring process - it's a
thorough process because we want to ensure the best job and culture fit
for you and for us. In today's ultra-competitive job market, the
importance of putting your best foot forward is more important than
ever. And you can start by completing all required sections of your
application. (i.e. profile, history, certifications and application/job
questions). Once you submit your resume, you'll receive an email with
next steps. This may include a link for an  on-line pre-screening test 
that we ask you to complete as part of our selection process.  You may
also be asked to complete a digital video interview, but we will offer
full instructions and tips to help you. After you have completed all of
these steps, you can check on the status of your application at any
time, but you will also be notified via e-mail.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class