Customer Service Representative - Houston, TX

UnitedHealth
Group is working to create the
health care system of tomorrow and you can help. Already Fortune 17, we are
totally focused on innovation and change.  We work a little harder. We aim
a little higher. We expect more from ourselves and each other. And at the end
of the day, we're doing a lot of good.



Through our family of businesses and a lot of inspired individuals, we're
building a high-performance health care system that works better for more
people in more ways than ever. Now we're looking to reinforce our team with
people who are decisive, brilliant and built for speed.  Join with us and
start doing your life's best work.

The Customer Service Representative is responsible for
answering incoming calls from customers while ensuring a high level of customer
service and maximizing productivity.

Primary Responsibilities:

• Respond
  to complex customer calls
• Resolve
  customer service inquiries which could include:
• Benefit and Eligibility information
• Billing and Payment issues
• Customer material requests
• Physician assignments
• Authorization for treatment
• Explanation of Benefits (EOB)
• Provide
  excellent customer service
• Constantly
  meet established productivity, schedule adherence, and quality standards

• 1+ year of customer service experience analyzing and solving
  customer problems, OR 1 year of experience in an office setting
  environment using the telephone and computer as the primary instruments to
  perform job duties
• An education level of at least a high school diploma or GED OR
  10 years of equivalent working experience
• Authorization to work in the United States
• Available to work 40 hours per week anytime within the
  operating hours of the site
• Familiarity with computer and Windows PC applications, which
  includes the ability to learn new and complex computer system applications
• Ability to navigate a computer while on the phone
• Ability to multi-task, this includes ability to understand
  multiple products and multiple levels of benefits within each product
• Ability to remain focused and productive each day though
  tasks may be repetitive

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of
  hands/fingers across keyboard or mouse, handling other objects, long
  periods working at a computer
• Service center environment with moderate noise level due to
  Representatives talking, computers, printers, and floor activity

OptumRx is
an empowering place for people with the flexibility to help create change.
Innovation is part of the job description. And passion for improving the lives
of our customers is a motivating factor in everything we do.

Diversity creates a healthier atmosphere: All
qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or expression, marital
status, genetic information, or any other characteristic protected by law.