Data Analyst

Are you looking for a work environment that is growing, thriving and has a passion for people?  Do you want a career that will take you places and give you new experiences? Are success, personal growth and fun on your list of must haves?

If you've answered yes to these questions, apply to join StarTek! A global leader in the Business Process Outsourcing industry! We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed. We take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company.

It's not WHAT we do that makes StarTek different; but rather, HOW we do it.

Position Purpose

Provides internal support to operations management in the tracking, maintenance, statistical analysis and automation of custom reports.

Essential Functions

• Provides internal support to operations management in the tracking, maintenance, statistical analysis and automation of custom reports..
• Performs site financial reporting.
• Performs site attrition and employee satisfaction analysis
• Manipulates and reports all data types; including ACD, Quality, Customer Satisfaction, Time-Keeping, HRIS, CRM, and Workforce Management.
• Identifies potentially recurring reports and works with the Data Analytics department to consult on creation of recurring reports.
• Supports the Continuous Improvement Champions by performing basic statistical analysis to support site-related bridge plans related to employee satisfaction, client/customer satisfaction, and financial performance
• Other duties as assigned.

Job Qualifications Knowledge, Skills & Abilities:

• Fluent in verbal and written English.
• Advanced skill with Microsoft Excel.
• Solid understanding of KPI definitions and data sources.
•  Ability to interpret customer requirements and develop reporting and analysis, based on these requirements.
• Strong organizational skills. Need to be able to prioritize in a fast paced environment, adapt to changing priorities, meet deadlines and work well under pressure.
• Strong attention to detail.
• Solid analytical and problem-solving skills including problem identification, analysis, action planning and execution.
• Ability to understand KPI calculations and design reports with the correct KPI calculations.
•  Solid ability to establish and maintain effective working relationships.
• Solid ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Solid ability to memorize a great deal of KPI/mathematical related numbers and data.
• Solid ability to apply solid reasoning and common sense to everyday problems and situations requiring reporting and analysis.
• Solid ability to read and interpret contracts, procedure manuals and operating and maintenance instructions.
• Solid ability to effectively present information in one-on-one and small group situations.
• Excellent customer service skills.
• Basic ability to perform basic statistical and root-cause analysis

Education and Experience:

• High School Graduate or GED required. Associates' degree (AA) from a two-year college or university or equivalent combination of education and experience preferred. One year of contact center experience. Prior experience as a Data Analyst is preferred.