Customer Service - Full-time / Part-time

We are currently hiring individuals with a marketing, customer service, and/or sales background for the Customer Service Representative position. Candidates will have leadership & management opportunities. Candidates must be able to: • Provide customer support to clients via phone, email or web channels • Learn and become knowledgeable of client’s products or services • Accurately log all interactions via established business process and tools • Provide prompt, reliable and accurate information to customers while adjusting to the pace of the caller • Demonstrate ability to identify solutions based on established processes and procedures • Demonstrate effective soft skills, active listening, and ability to empathize with the customer’s situation • Act with sensitivity in all customer interactions • Effectively manage length of calls / handle time • Display effective time management skills • Promote teamwork and contact center success