Technology Support Analyst - Duncan, SC

Position Description:

As a Tech Support Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.

Primary Responsibilities:

• Assign and work tickets from a company ticketing system, efficiently and
  professionally, in a fast paced environment
• Remotely build computers from a National Depot location for shipment to
  company New Hires
• Remotely build replacement PCs for employees as well as reimage other PCs when
  needed
• Troubleshoot corporate applications with the use of a Knowledge Base and assign
  issues to the appropriate support group as needed
• Follow all escalation procedures and work within service level agreements
• Use remote control tools to reimage and configure PCs and assist end users in
  a professional manner when needed 
• Provide an accurate record of each task worked in company ticketing system
• Demonstrate a depth and breadth of knowledge/skills in own area and is often
  able to apply these outside of own function 
• Act as a technical resource to others to resolve problems, issues, errors or
  related 
• Anticipate customer needs and proactively identifies solutions
• Plan, prioritize, organize and complete work to meet established objectives
  as well as work multiple tasks/ projects simultaneously
• Work does not usually require established procedures
• Works independently
• Mentors others
• Acts as a resource for others within the team when needed

Required
Qualifications:

• 2+ years of IT Desktop support experience  on Windows 7 and Windows 8.1
  operating systems 
• 2+ years of experience using Altiris toolsets and remote desktop support
  tools
• 2+ years of Customer service experience
• High School Diploma/GED 

Preferred Qualifications:

• Associate's Degree preferred
• Information Technology Certifications preferred

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

 

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.