Customer Service Representative

What this position is about:
WOW our clients, both internal and external, responding to requests received via phone, e-mail, fax, online and hand delivery. We train on the company proprietary software systems we use, all interested candidates must have experience in customer service, a stable work history, and a desire to learn and be part of a growing team. Strong verbal and written communication skills are a must. Your responsibilities will vary, and may include working with signing agents, evaluating deed requests, obtaining ETA on information pertinent to titles, collecting information to clear titles, assigning appraisal orders to appraisers & following up with appraisers on status.

What you'll do:
* Ability to multi-task
* Must be able to meet daily production goals
* Communication with internal and external clients via phone & e-mail
* Respond to incoming emails and calls in a timely manner to ensure an efficient order process is maintained
* Research information from various portals
* Review documentation/information for accuracy
* Provide clients and vendors with exceptional perception of Title Source
* Such duties may be assigned from time-to-time by the Director of Leadership Development.
* Be a team player
* Raising their level of awareness


What you'll need:

* Excellent written and verbal communication skills
* Must display professionalism in communication and interaction with internal and external clients
* Experience in an office environment with knowledge of basic office equipment (PC, phone, fax, and copy machine)
* Proficient with Microsoft Office
* Possess a strong attention to detail
* Strong problem solving skills
* Experience working in a fast paced environment
* Detail oriented and organized
* Ability to multi-task and organize large workloads
* Ability to work well within a team and with multiple teams
* Flexible to work 50-55 hours a week including evening and rotating Saturday shifts

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .