Customer Service

Main Responsibilities (may include but are not limited to): • Provide product and tracking information to customers • Provide accurate and detailed information regarding availability of stock and custom items • Resolves customer questions related to orders • Accurately process customer transactions such as orders, quotes or returns • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction • Recommend alternate products based on cost, availability or specifications • Resolve product or service issues by clarifying the customer's complaint, determine the cause of the problem, offer solutions to solve the problem, expediting correction or adjustment and follow Minimum Requirements: (MUST MEET THE ALL OF THE FOLLOWING REQUIREMENTS) • Must be punctual • Valid driver's license • Reliable Transportation • High School Diploma or equivalent • Multi-line phone, computer and fax machine experience • Ability to communicate effectively, both written and verbal • Prior working knowledge of OSHA and ANSI (preferred) • Excellent organizational skills