Customer Service Representative - Tucson, AZ - Full-time / Part-time

Don't miss out on the perfect career move. Apply today - we have training classes starting soon designed to set you up for success!

If you share our all-in approach to
excellence, you're going to be amazed at the things we're doing here at
OptumRx. We're one of the largest and most innovative pharmacy benefits
managers in the US, serving more than 12 million people nationwide. As a
member of one of our customer service pharmacy teams, you'll be
empowered to be your best and do whatever it takes to help each
customer. You'll find unrivaled support and training as well as a wealth
of growth and development opportunities driven by your performance and
limited only by your imagination. Join us. There's no better place to
help people live healthier lives while doing your life's best work.SM

The Customer Service Representative
is responsible for answering incoming calls from customers while
ensuring a high level of customer service and maximizing productivity.
The responsibilities of this position are providing customer service
support to members, customers, and/or providers. Direct phone-based
customer interaction to answer and resolve a wide variety of inquiries.
Individuals chosen for this position will answer questions related to
pharmacy benefits, mail order and pharmacy assistance calls.

Primary Responsibilities:

• Answers incoming calls; assists
  customers/pharmacies/physicians with orders and reorders, benefit
  eligibility questions and prescription status inquiries. Escalates drug
  related calls to appropriate pharmacist.
• Assist pharmacies and members on all issues related
  to processing of pharmacy claims.  Determines appropriateness of
  overriding pharmacy claims edits and error messages.
• Coordinates internal resolution of claims exceptions and other issues. 
• Makes outbound calls on prescriptions with hold orders and payment issues.
• May also assist with entering new prescription orders into system.
• Educates customers on benefits, use of plan, formulary, premiums and status of orders, claims or inquiries.
• Other duties as assigned.

To learn even more about this position, hear from our other Pharmacy Customer Service Representatives. Click here to watch a short video:

Qualifications:

• 1 year of customer service experience analyzing and
  solving customer problems, OR 1 year of experience in an office setting
  environment using the telephone and computer as the primary instruments
  to perform job duties
• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
• Authorization to work in the United States
• Available to work 40 hours per week anytime within the operating hours of the site of 5:30AM to 8:30PM Monday through Friday and 7:00AM to 8:00PM Saturday and Sunday.
• Familiarity with computer and Windows PC
  applications, which includes the ability to learn new and complex
  computer system applications
• Ability to navigate a computer while on the phone
• Ability to multi-task, this includes ability to
  understand multiple products and multiple levels of benefits within each
  product
• Ability to remain focused and productive each day though tasks may be repetitive
• English/Spanish Bilingual Preferred
  

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset,
  sitting, use of hands/fingers across keyboard or mouse, handling other
  objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

There are several steps in our hiring process - it's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 14, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
 

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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