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Insurance Service Representative - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 2121 North 117th Avenue Omaha, Nebraska |
About this job
Insurance Service Representative
Requisition #: 144803
Location: Omaha, Nebraska, United States
Job Type: Sales & Service Rep
Convergys is looking to build a solid team of friendly and talented Insurance Service Representatives!
Positions start at $11.25 per hour with an increase to $11.50 per hour during training!
Primary Job Duties/Responsibilities - Training Provided.
*Quote and make appropriate changes to insurance policy coverage, drivers and policy level data
*Provide systems support to agents
*Conduct policy calculations - math skills are a must
*Process policy reinstatements according to underwriting guidelines
*Demonstrate the ability to identify and resolve problems
*Recognize that every call presents the opportunity to retain good business by providing service to agents and policy holders on policy coverage for changes to existing lines or products
*Having the capacity, ability and desire to learn and assist with tasks/assignments.
Education/Work Experience/Knowledge:
*High school diploma required
*Associates degree preferred or equivalent customer service experience
*Experience in retail and/or food service a plus
*Experience in sales a plus
*Adaptable to change and dynamic environments
*Ability to multi-task in a dual-monitor environment
*Proven critical thinking ability
*Strong organizational skills
*Demonstrated willingness and desire to be coached
Job Specific Technical Skills/Competencies:
*Demonstrated resiliency in high volume environment and stressful situations
*Strong desire to create a positive customer experience
*Change management/resilience
*Accountability
*Analytical thinking
*Relationship management
*Judgment/decision-making
*Teamwork
*Leveraging differences
*Communication
*Ability to operate in constantly changing environment
*Experience in MS Office required
Physical Requirements:
*Requires extended periods of computer use
*Requires extended periods of sitting
EEO Employer/Vet/Disabled
Requisition #: 144803
Location: Omaha, Nebraska, United States
Job Type: Sales & Service Rep
Convergys is looking to build a solid team of friendly and talented Insurance Service Representatives!
Positions start at $11.25 per hour with an increase to $11.50 per hour during training!
Primary Job Duties/Responsibilities - Training Provided.
*Quote and make appropriate changes to insurance policy coverage, drivers and policy level data
*Provide systems support to agents
*Conduct policy calculations - math skills are a must
*Process policy reinstatements according to underwriting guidelines
*Demonstrate the ability to identify and resolve problems
*Recognize that every call presents the opportunity to retain good business by providing service to agents and policy holders on policy coverage for changes to existing lines or products
*Having the capacity, ability and desire to learn and assist with tasks/assignments.
Education/Work Experience/Knowledge:
*High school diploma required
*Associates degree preferred or equivalent customer service experience
*Experience in retail and/or food service a plus
*Experience in sales a plus
*Adaptable to change and dynamic environments
*Ability to multi-task in a dual-monitor environment
*Proven critical thinking ability
*Strong organizational skills
*Demonstrated willingness and desire to be coached
Job Specific Technical Skills/Competencies:
*Demonstrated resiliency in high volume environment and stressful situations
*Strong desire to create a positive customer experience
*Change management/resilience
*Accountability
*Analytical thinking
*Relationship management
*Judgment/decision-making
*Teamwork
*Leveraging differences
*Communication
*Ability to operate in constantly changing environment
*Experience in MS Office required
Physical Requirements:
*Requires extended periods of computer use
*Requires extended periods of sitting
EEO Employer/Vet/Disabled
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