Call Center Customer Service - Full-time / Part-time

We have a full-time/part-time opening for a Call Center Customer Service.

Must be able to work various shifts per week.

TITLE: CUSTOMER SERVICE REPRESENTATIVE REPORTS TO: Customer Service Supervisor FLSA STATUS: Non-Exempt EEOC JOB CODE: Office and Clerical SUMMARY: Manpower is looking for CUSTOMER SERVICE REPRESENTATIVES ( PLEASE READ CAREFULLY) Customer Service Representatives will be responsible for scheduling transportation appointments for patients going to the doctor. Primary role is for Non-Emergency Transportation Dispatching Primary Responsibilities are: Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. CSR must project a professional company image through phone interaction. ESSENTIAL FUNCTIONS: *Answer phones and respond to customer requests. *Place customer orders in computer system. *Provide customers with product and service information. *Transfer customer calls to appropriate staff. *Identify, research, and resolve customer issues using the computer system. *Follow-up on customer inquires not immediately resolved. *Complete call logs and reports. *Recognize, document and alert the supervisor of trends in customer calls. *Recommend process improvements. *Other duties as assigned. QUALIFICATIONS REQUIRED ( NO CANDIDATE WHO DOES NOT MEET THIS CRITERIA BE CONSIDERED) *PROFESSIONAL CALL CENTER EXPERIENCE (2 YEARS) *Basic reading, writing, and arithmetic skills required. Candidates presented MUST have a minimum typing speed of 40wpm Candidates call center customer service cumulative test score must be at least 85-90%, and Employment verification conducted by your office should not have major/unexplained gaps in employment