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OnBoarding Coordinator - Elkridge, MD
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Elkridge, MD Elkridge, Maryland |
About this job
Position Description:
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
The Senior Traffic/Workforce Representatives are responsible for all scheduling, call volume monitoring, and adjusting. They are also responsible for determining and communicating work schedules and resources for various call queues. You will work with site leaders to ensure adequate staff, contingency plans and workflow monitoring.
Positions in this function are responsible for all
scheduling, call volume monitoring and adjusting. Responsible for
determining and communicating work schedules, resources for various call
queues. Works with site leaders to ensure adequate staff, contingency
plans and workflow monitoring.
Primary Responsibilities:
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
The Senior Traffic/Workforce Representatives are responsible for all scheduling, call volume monitoring, and adjusting. They are also responsible for determining and communicating work schedules and resources for various call queues. You will work with site leaders to ensure adequate staff, contingency plans and workflow monitoring.
Positions in this function are responsible for all
scheduling, call volume monitoring and adjusting. Responsible for
determining and communicating work schedules, resources for various call
queues. Works with site leaders to ensure adequate staff, contingency
plans and workflow monitoring.
Primary Responsibilities:
- Use workforce management software and call volume history to help manage intra-day staffing levels and to determine the most effective methods for staffing adjustments
- Utilize call center tools to observe agents actual state compared to agents scheduled state.
- Manage real-time inbound call traffic to help ensure that service levels are met
- Gain an understanding of the technical and business solutions: optimized schedules, forecasts and other tools and present them to management
- Prepare and maintain reports, dashboards and monthly packages.
- Gain familiarity with analysis and ensure consistent methodologies are followed to maintain quality
- Support the preparation of ad hoc analysis that enables strong understanding of the business
- Provide training on report, dashboard and package development to team members and management as needed
- Conduct interviews of practitioner candidates interested in joining network of providers who will be completing in-home health assessments for enrolled health plan members.
- Responsible for making hiring recommendations. Candidates will be physicians and nurse practitioners.
- Responsible for initiating and properly maintaining all collaborative agreements between nurse practitioners and physician preceptors. Ensure all relevant state rules and regulations associated with collaborative agreements are being adhered to and followed.
- Attend job fairs and other HouseCalls practitioner recruiting opportunities.
- Ensure credentialing and all related new hire paperwork is received and processed in an efficient and timely manner.
- Ensure that approved practitioner and physician candidates complete all online and company trainings in an efficient and timely manner.
- Organize, schedule, and manage all other trainings that may be required for practitioner and physician candidates. This includes all standard / required training prior to beginning work and additional trainings that may become applicable after their start date.
- Represent Care Improvement Plus in a professional and polished manner.
- Other duties as assigned.
- Extensive work experience, possibly in multiple functions.
- Work does not usually require established procedures.
- Works independently.
- Mentors others.
- Acts as a resource for others.
- Coordinates others' activities.
Requirements
Requirements:
- Bachelor's degree
- 2+ years experience working in a fast paced environment
- 1+ year experience with Excel
- Ability to work 8:00am-5:00pm Monday - Friday and the occasional Saturday
- Recruiting experience
At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.
Diversity creates a healthier
atmosphere: All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other characteristic
protected by law.
UnitedHealth Group is a
drug-free workplace. Candidates are required to pass a drug test before
beginning employment.
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