Technician - Full-time / Part-time

Responsibilities (include but are not limited to): *Assisting customers with voice & data network related issues in a variety of network environments. *Managing customer accounts in a variety of provisioning systems. *Responding to alerts from customers & monitoring software. *Resolving issues by gathering information and implementing the best solution. *Documenting support activities in ticketing system and escalating as needed. *Contributing to team effort by taking additional tasks as needed. *Delivering a positive user experience to callers. Skills: *Demonstrated professional customer service and phone presence. *Strong communication skills, written and verbal. *Working knowledge of computers. *Familiarity/proficiency with Microsoft Windows. *Familiarity/proficiency with Microsoft Word, Excel, and Outlook. *Attention to detail, well organized. *Prioritize many simultaneous tasks. *Ability to meet deadlines and handle sudden shifts in priority. *Ability and willingness to learn. Desired Qualifications: *IT certifications or education in network and operating system technology. *Experience with wireless networks. *Experience with VoIP technologies. *Experience with Cisco networking equipment All interested candidate must have and submit a current resume showing relevant work history and skills.