Operations Account Liaison - Full-time

Description



Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment and negative pressure wound therapy. Headquartered in Lake Forest, California, Apria owns and operates more than 400 locations throughout the United States and serves more than 1.2 million patients each year. Apria was the first such company to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. Additional company information can be found at www.apria.com .

The Kaiser Account Liaison is responsible for managing the relationship between Kaiser Durable Medical Equipment (DME) and Apria Healthcare.

• Assists branches with orders and locates lost equipment when necessary.
• Resolves issues by identifying problems and coordinating appropriate solutions.
• Troubleshoots with the medical groups and any relevant on-site departments if issues arise.
• Assists medical groups and/or other provider groups regarding products and services available under the contract.
• Coordinates with physicians and medical groups.
• Assists with billing issues and forwards to appropriate person.
• Makes follow-up calls to patients that are awaiting special order items.
• Facilitate equipment deliveries to Kaiser Hospitals.
• Assists Kaiser DME with questions, concerns and patient history.
• Performs other related duties as directed by supervisor.

Qualifications

• Education or experience equivalent to a high school diploma is required.
• At least one year related experience is required.

Physical Demands:
The physical demands described here are representative of those that must be considered for an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position requires regular sitting, standing, walking, kneeling, and stooping.
• The position requires the constant use of hands to write, use computers, and manipulate papers.
• The position requires constant talking and hearing.
• The position requires specific vision abilities to include close vision, peripheral vision, and the ability to adjust focus.
• The position requires occasional lifting and/or moving up to 25 pounds.

Apria Healthcare is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V