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Customer Order Filler Specialist - Full-time / Part-time
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | 3716 Melrose Avenue NW Roanoke, VA 24017 Roanoke, Virginia |
About this job
ESSENTIAL RESPONSIBILITIES AND DUTIES:
*Provides excellent customer service to our patients during their check-in and check-out process
*Assists in the scheduling of patients, maintaining updated patient charts and facilitating the communication with physician and clinic staff.
*Obtains updated medical history and other necessary outstanding paperwork from established patients.
*Communicates account information to patients regarding balances or credits on their accounts. Processes all payments due after services rendered.
*Represents physician's practice in a professional manner to all external contacts and visitors at all times.
*Supports the goals and objectives of the practice while delivering all services.
*Assures adequate knowledge, teamwork, and efficiency in carrying out tasks.
EDUCATION / EXPERIENCE / SKILL REQUIREMENTS:
*Minimum 2 years medical experience required, dermatology experience is strongly desired
*Working knowledge of medical terminology and HIPAA regulations
*Call Center and insurance verification experience is a plus
*Nextech and/or EMR software experience is desired
*Self-directed and able to work independently
*Friendly and courteous at all times
*Must possess excellent communication and customer service skills
*Uses consistent good judgment and discretion
*Ability to read, understands, and follows oral and written instruction
PHYSICAL REQUIREMENT AND WORKING ENVIRONMENT: Position is in a fast-paced office environment. Correctable eyesight to 20/20 and hearing required. Must be able to sit, stoop, or stand for extended periods of time. May require occasional lifting up to 20 lbs. Most work is performed in an office environment and requires both desk and counter work. Frequent contact with employees, patients and outside agencies.
*Provides excellent customer service to our patients during their check-in and check-out process
*Assists in the scheduling of patients, maintaining updated patient charts and facilitating the communication with physician and clinic staff.
*Obtains updated medical history and other necessary outstanding paperwork from established patients.
*Communicates account information to patients regarding balances or credits on their accounts. Processes all payments due after services rendered.
*Represents physician's practice in a professional manner to all external contacts and visitors at all times.
*Supports the goals and objectives of the practice while delivering all services.
*Assures adequate knowledge, teamwork, and efficiency in carrying out tasks.
EDUCATION / EXPERIENCE / SKILL REQUIREMENTS:
*Minimum 2 years medical experience required, dermatology experience is strongly desired
*Working knowledge of medical terminology and HIPAA regulations
*Call Center and insurance verification experience is a plus
*Nextech and/or EMR software experience is desired
*Self-directed and able to work independently
*Friendly and courteous at all times
*Must possess excellent communication and customer service skills
*Uses consistent good judgment and discretion
*Ability to read, understands, and follows oral and written instruction
PHYSICAL REQUIREMENT AND WORKING ENVIRONMENT: Position is in a fast-paced office environment. Correctable eyesight to 20/20 and hearing required. Must be able to sit, stoop, or stand for extended periods of time. May require occasional lifting up to 20 lbs. Most work is performed in an office environment and requires both desk and counter work. Frequent contact with employees, patients and outside agencies.
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