Guest Services Representative - Full-time / Part-time

Do you thrive in a service environment working with people all day long? Do the words it is my pleasure roll off your tongue with ease? We are looking for bright, highly organized, and energetic individuals to join our team as Guest Service Representative.  In this role you represent Oakwood Worldwide and deliver our Golden Touch level of customer service every time a guest calls or enters the lobby in our flagship apartment community in Arlington, Virginia.  You will be a part of a progressive and energized team of associates serving an international clientele. Oakwood offers training and a career path!

Daily Responsibilities Include:

• Completing all reservation paperwork on a daily basis
• Faxing or emailing all reservation paperwork to contact and/or end user on a daily basis.
• Authorizing credit cards and sending reservation confirmations after all paperwork is complete on a daily basis
• Perform pre-arrival calls and welcome calls
• Following up on all pending paperwork on a daily basis
• Answering phones and entering work order requests for maintenance
• Display positive and energized personality and behaviors that demonstrate a can do attitude

Successful candidates will have:

• 2+ years experience in an Administration and Organizational environment
• Exceptional customer service and phone skills.
• Poise and organizational skills in a fast paced environment
• Professional verbal and written communication
• MS Word, Excel, and Outlook

Must be able to work weekends. This is a full time regular position eligible for full benefits.

Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.