Lead Retail Sales Associate - Full-time / Part-time

The Lead Retail Associate is responsible for assisting other sales associates to maximize sales and customer service through coaching, counseling and mentoring; providing excellent service to all customers through direct salesmanship, and prompt and courteous service; completing each transaction in a quick and efficient manner, minimizing delays to the customer; developing thorough knowledge of all merchandise carried in the store(s) and offering selection guidance to customers; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions:

* Performs all functions relating to the handling of merchandise or cash in accordance with corporate policies
* Administers all point of sale opening and closing procedures in accordance with corporate policy
* Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
* Ensures that all customers receive receipts on all purchases
* Operates cash register and receives payment from customer in cash or credit card, accurately counts and provides change to customers as required
* Communicates all merchandise needs or issues to appropriate supervisors
San Francisco, California
San Francisco, CA