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Admin - Week End On Call - Part-time
•30 days ago
| Hours | Part-time |
|---|---|
| Location | Lewisburg, PA Lewisburg, Pennsylvania |
About this job
Home Instead Senior Care, Lewisburg, PA
seeks a W/E On-Call Supervisor.
PT Position. Computer, people and
phone skills required. Medical background preferred.
Work at home. Send Resume to:
MidPenn@homeinstead.com
HISC is an EOE.
Primary Responsibilities:
seeks a W/E On-Call Supervisor.
PT Position. Computer, people and
phone skills required. Medical background preferred.
Work at home. Send Resume to:
MidPenn@homeinstead.com
HISC is an EOE.
- Arrive at the Home Instead Senior Care office in Lewisburg by 4:30pm Friday afternoon to receive cell phone and lap top to take home for the weekend.
- At home – answer each incoming call in a friendly, professional, and knowledgeable manner and responding to them as needed.
- Field new client inquiries over the phone in a knowledgeable manner.
- Communicate with CAREGivers and clients regarding scheduling as changes arise.
- Monitor, mediate and log both client and CARGiver activity and follow up on CAREGiver shifts and client service.
- Take messages and document all calls so office staff can respond if necessary Monday morning.
- Contact backup person when questions arise about clients or CAREGivers that require input from regular office staff.
- Fill in on shifts that come open until a replacement CAREGiver is found.
- Meet with backup Monday morning by 8:30am to pass on the phone, lap top and any pertinent information from the weekend.
Secondary Responsibilities:
- Demonstrate open and effective communication with owner, colleagues and CAREGivers.
- Perform any and all other functions and responsibilities deemed necessary.
Education/Experience Requirements:
- High school graduation or the equivalent.
- One year of related business experience or an equivalent combination of education and work experience may be considered.
- Must possess a valid driver’s license.
Knowledge, Skills and Abilities:
- Must have an understanding of and uphold the policies and procedures established by Home Instead Senior Care.
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
- Requires the ability to work independently, maintain confidentiality of information and meet deadlines.
- Requires the ability to demonstrate effective interpersonal skills, sound judgment and good decision-making skills. Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
- Must be patient and congenial on the telephone.
- Must have computer skills and be proficient in Word.
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