Customer Care Associate - Full-time

We have a full-time opening for a Customer Care Associate.

Must be able to work various shifts per week.

• Be authorized to work in the United States.

Provides basic CustomerFIRST service via the telephone and other media sources with the primary objective of taking sales orders or suggesting additional products and/or services. WOW's customer by providing G.R.E.A.T. service and add on sales opportunities.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
1. Provides G.R.E.A.T. customer service via telephone and other media sources to take sales orders. May assess needs and suggest alternative products or services to drive add on sales.
2. Operates a computerized system to enter sales information or conduct basic tracking/information gathering for company merchandise orders.
3. Communicates with customers regarding availability of merchandise, shipping information, method of payment, transportation charges and other component costs of current or previous orders.
4. Submits adjustments for simple, shortage, promotional, damage and incorrect pricing on previous orders.
5. Performs job functions within established acceptable performance standards to include production and accuracy.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 Ability to appreciate the customer’s perspective. Consistent exhibition of CustomerFIRST behaviors and G.R.E.A.T. service by showing empathy, patience, and treating a customer the way they would expect to be treated.  Good verbal communication skills: Positive attitude and approaching issues with an optimistic “can do” spirit, active listening to fully understanding and acknowledging the issue before addressing.  Interpersonal skills: Being able to read the needs of the customer and adjust behaviors to maximize service and sales.  Satisfactory writing skills as applicable to keyboarding communications.  Understanding of basic mathematical skills, including complex percentages.  Understand and professionally communicate customer inquiry procedures and policy to customers, as the situation may dictate.  Possess advanced customer relations skills, including active listening, empathy, conflict resolution and organized problem solving skills.