Bakery Lead

The bakery lead will support the department manager with the daily operations of the deli-bakery department.  This position will assist the department manager with implementing plans to ensure customer confidence and loyalty by promoting and executing consistent operating conditions, providing fresh and appealing product, providing courteous, knowledgeable and prompt service and a friendly atmosphere.  In addition, this position will assume department operational responsibility in the absence of the manager.

·          Support the department manager with the management of inventory, in-stock position,

           pricing integrity, merchandising, labor, security, expense control and other operational

           processes to company standards.

·          Support the department manager in ensuring the department achieves the standards

           of performance as outlined in the work plan.

·          Support training and developing of team members in accordance with company policy

           and procedures; lead team members by example by completing department tasks

           and serving customers with the highest level of service.

·          Ensure team members greet, assist, provide efficient service and thank customers in

           a prompt, courteous, friendly and business-like manner in order to promote the

           company image as a service-oriented operation.

·          Resolve customer complaints to the full satisfaction of the customer.

·          Answer product questions and offer assistance in finding or suggesting product

           selection.

·          Ensure company standards of safety, proper food handling practices, sanitation and

           productivity are achieved; ensure operations are consistent with all aspects of federal

           and state health, safety and sanitation codes.

·          Proof dough products, bake breads, cookies and other bakery products.

·          Offer product samples, answer product questions and offer assistance in finding or

           suggesting product selection.

·          Clean walls, fans and drains in bakery coolers, display cases and work area.

·          Cook and prepare bakery products according to company guidelines.

·          Prepare special orders are requested by customers (e.g., special occasion cakes,

           party platters, etc.).

·          Support the manager in ensuring all policies and programs are communicated and

           carried out in a positive and timely manner.

·          Notify management of team member theft, customer shoplifting, unauthorized

           markdowns or property defacement.

·          Prepare special orders that are requested by customers (e.g., party platters, meat

           cuts, etc.).

·          Promote high team member morale.

·          Perform other job-related duties as assigned.

People

Merchant and Brand

Business and Results

·          Builds Trusting & Loyal

           Relationships

·          Contributes to Team

           Success

·          Communicates with

           Impact & Candor

·          Respects Individual

           Differences

·          Earns Customer

           Loyalty

·          Adapts to Change

·          Manages Work

·          Upholds Safety &

           Standards

·          Clarifies & Achieves

           Results

·          Gains & Applies

           Knowledge or Skill

·          Displays Business &

           Functional Knowledge

·          Must be 18 years of age.

·          High school diploma or equivalent.

·          Proven performance as a BI-LO Winn Dixie team member in the bakery department;

           or one (1) year management or supervisory experience in supermarkets, retail,

           restaurants, hotels or general business.

           Possession of Baking Certification and Basic Cake Decorating Certification or ability

           to obtain same within 180 days of placement.

·          Compliance with all company policies and procedures.

·          Ability to read, write and speak English proficiently.

·          Ability to understand and follow English instructions.

·          Authorization to work in the United States or the ability to obtain the same.

·          Successful completion of pre-employment drug testing and background check.

·          Proven experience as a BI-LO Winn-Dixie team member in the bakery department in

           the store; or two (2) years proven leadership in the department .

·          High standard of integrity and reliability.

Never                (N)        0%

Occasionally     (O)        1-33%

Frequently         (F)        34-66%

Continuously     (C)        67-100%

 

1. Standing

C

Surface Type(s):  Tile, concrete

2. Walking

C

Surface Type(s):  Tile, concrete

3. Sitting

O

 

4. Carrying

F

Up to 100 Lbs.

5. Pushing

F

Up to 100 Lbs.

6. Lifting

F

Up to 100 Lbs.

7. Pulling

F

Up to 150 Lbs.

8. Climbing

O

Height:  10 Ft.

9. Balancing

O

 

10. Stooping

O

 

11. Kneeling

O

 

12. Crouching

O

 

13. Handling

C

 

14. Fingering

C

 

15. Feeling

C

 

16. Crawling

O

 

17. Reaching

O

Level:  Waist/overhead, etc

18. Talking

C

 

19. Seeing

C

 

20. Hearing

C

 

21. Smelling

C

 

22. Repetitive movement

C

Of both hands and feet

 

Retail Grocery Location

 

X

Inside

X

Outside

X

Cold

X

Heat

X

Wet/Humid

 

Never                (N)        0%

Occasionally     (O)        1-33%

Frequently         (F)        34-66%

Continuously     (C)        67-100%

 

1. Loud Noise

O

2. Twisting of back and Neck

F

3. Slippery floor surface

F

4. Cluttered floor surface

O

5. Hazardous Equipment

F

6. Contact with sharp objects

F

7. Contact with Skin Irritants

O

8. Toxic Exposure (see MSDS)

O

9. Nuisance dust, fumes, sprays

O

10. Hazardous cleaning solutions

O

 

X

Varied

 

Day

 

Evenings

 

Weekends

 

Holidays

 

Ordering equipment, slicer, case cutter, ovens, proofer, bread slicer, kitchen utensils, electronic scales, mixer, shrink film wrapper, roller racks, unicarts, double deckers, skids, baler, pricing gun, compactor, cake machine, cooler, freezer, pricing gun and cleaning supplies and equipment.