Postal Affairs Supervisor (LOCATION FLEXIBLE) - Full-time / Part-time

Job Summary
The Postal Affairs Service Excellence Administrator protects and maintains the integrity and adherence to U.S. Postal Services (USPS) regulations regarding content, preparation, and required sortation that allows UPS Mail Innovations (MI) to participate in the USPS work share. He/she develops and maintains key relationships with local and national USPS personnel to strengthen alliances and partnerships between the USPS, UPS MI, and customers. This position serves as a consultant to others to interpret USPS guidelines and supports the Mail Innovations operation to ensure it meets and exceeds customer service and quality objectives. He/she assists with assessment, and alignment of service goals with company objectives. This position leverages the USPS relationships to assist operations in meeting or exceeding the service and quality goals.

Maintains Compliance with USPS Regulations

• Monitors USPS regulations pertaining to mail content, preparation, and sort to ensure UPS remains in compliance.
• Monitors manifests to maintain mail class ratings, to investigate root cause of manifest failures, and to analyze reports (e.g., pieces delivered, postage payment, etc.).
• Conducts internal operational audits (e.g., processed and sorted mail pieces, postage statements, manifest log voids, service failures, etc.) to verify operational compliance with USPS regulations.
• Provides staff training on postal regulations to ensure employee awareness of postal changes.

Establishes and Maintains USPS Relationships

• Establishes and maintains working relationships with key local and regional USPS personnel to strengthen partnerships and alliances.
• Maintains relationships with USPS decision-makers (e.g., National Business Service Network Manager, Delivery Destination Unit Postmaster, etc.) to gain favorable resolution to customer and USPS issues.
• Serves as a primary point of contact for internal and external communication with USPS to effectively obtain and provide information to postal management.
• Attends conferences and local postal customer council meetings to network and strengthen existing relationships and to keep abreast of new and upcoming changes in postal regulations.
• Manages the USPS relationship as a work sharing partner to build and maintain successful relationships.

Provides Support to MI Operations and Sales Force

• Accompanies Sales on customer meetings to respond to customer inquiries (e.g., mail piece classification, transit issues, recommendations on mail piece design, etc.).
• Assists Sales in the development of complex customer transit reports to demonstrate MI capabilities and responsiveness to customer requests.
• Assists customers and Sales with the integration of new postal regulations and procedures to ensure compliance with USPS regulations.
• Serves as a primary contact for Sales to ensure knowledge on postal regulations, updates and changes to existing regulations, and mail preparation requirements are provided.

Identifies and Resolves Transit Issues

• Proactively performs transit testing and reporting to identify underperforming MI Regional Processing facilities and to develop plans for improvement.
• Verifies transit test minimum requirements are met to ensure adequate information is available for monitoring delivery service areas and to provide recommendations for service improvements.
• Reviews transit data for delivery accuracy and by class of mail to provide management and Sales personnel with accurate transit test result data for customers.
• Contacts the USPS on transit issues not caused by MI to assist in identifying problem areas where resolutions will result in improved USPS delivery performance.

Monitors and Maintains Quality Control Compliance

• Establishes and maintains quality control (QC) postal compliance procedures to retain permits and rights to mail and to reduce postal fines.
• Ensures standardized QC procedures are established and maintained with proper documentation at regional facilities to ensure consistency in all MI facilities.
• Provides training on QC reviews to ensure QC clerks effectively identify errors and discrepancies and to limit liabilities.
• Manages internal QC program and facility audits to avoid errors resulting in lost revenue, postage adjustments, and fines levied.
• Conducts annual formal QC and Service reviews for each facility to ensure sort of mail classes is compliant with USPS regulations and the service results are acceptable.

Supports Tactical Planning

• Gathers performance trend data for senior management to determine improvement areas and raise expectations where appropriate.
• Has access appropriate databases, writes information queries, and produces customized reports. Interprets and clarifies data, as necessary.
• Applies knowledge of MI processes, procedures and methods to ensure quality, and performance within the operations. Uses knowledge USPS requirements to ensure all service commitments are meet or exceeded.

Leverages the available databases to anticipate and proactively resolve service disconnects in the UPS MI and USPS networks