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Customer Service Rep - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Englewood, CO Englewood, Colorado |
About this job
Aerotek is actively seeking Customer Service Representatives for one of our clients in the Denver Tech Center. This position is a Sales Support position and qualified candidates will need to have the necessary skills and be able to adequately perform the job duties listed below:
- Microsoft Excel
- Microsoft Outlook
- Data Entry
- Excellent communication skills
- Ability to work in a team environment
- Be able to type 40 wpm
A more detailed description of the opening is below:
The main function of this job is to provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. The CSR I will also assist with maintaining performance expectations to further enhance our client's position within each customer and supplier.
1. Responsible for on-going Customer Service/Sales Support activities for the Order to Invoice Process including, but not limited to:
* Order entry & maintenance
* Value added order entry & follow up
* Managing inbound customer order formats (excel, pdf, fax, etc)
* Customer Part and Pricing System; maintenance for contract pricing
* Direct interface with customers on purchase order change requests
* Solve freight/transit delivery issues
* Primary interface with customer on order and shipment status
* Maintains integrity of customer requirements for value added and special handling
* Proactive notification to customer of changes to delivery status through the use of the One Touch Backlog Report, and Open Order Report
* Contacts other branches and assists to obtain inventory
* Scheduling and expediting work orders with Value Added centers
* Gather collateral information such as spec sheets
* Invoice inquiry (reprint invoice process)
* Contract management (part list validation)
* DCMA - Defense Contract Management Agency (Initial contact for contract or order status) Government Source Inspection Coordination
2. . Support sales team with direct customer contact for Order to Invoice process within Planned Demand
* Liaison between sales team and Client
* Manages customer Forecast Response reports after Infosys has taken action
* First point of escalation on Planned Demand after Infosys does initial expedites outside of 14 day window
* Support e-Compass engagements and bond request from SMR (Sales and Marketing Rep)
* Manage Dropped Part, New Part, and Item Status Change reports
* Manage manual bond reports and requests
* Owner of manual inventory sweep process from IPS (In-Plant Store) or consignment
* Coordinate the contract refresh clause (standard inventory transfers back to Primary Distribution Center)
* Attend all customer shortage calls
3. Assist with overall Quote to Order objectives
* Load into SDT (Sales Desktop) quotes under 50 line items
* Send quotes over 50 line items to Quote Center
* Forward quotes in PDF format to Quote Center
* Update Quote extensions (quote good for 30 days, need longer time frame)
* Order samples (completes the form in portal and sends to Infosys)
* Work with Legal to coordinate contract signatures
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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