Transportation Representative - Full-time / Part-time

The Transportation Representative, through member and provider contact, will coordinate accurate and efficient transportation of members to covered services. Contact will take place via telephone, fax, voice mail and in person. Specific duties and responsibilities include:

· Answer, resolve, track and document telephone calls from members and providers in a timely and professional manner. Interpret member eligibility and coverage through thorough knowledge of the contracts, policies and procedures. Communicate with internal departments, members, providers and other customers regarding the transportation benefit in both verbal and written form, including faxing rides to providers at the appropriate times.

· Evaluate rider needs to provide best use of provider resources including bus passes, vans, or taxi cabs.

· Identify trends/issues that emerge in calls/correspondence, and inform the Team Lead or Supervisor. Assist in the development and communication of resolutions to internal staff as requested.


· Maintain good working relationships and open communication with internal and external customers.

· Attend department and other meetings as requested

These roles will begin on February 9, 2015 and will run through approximately the end of August 2015.

Must have 1+ years of call center experience preferably within a healthcare setting

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.