Customer Service - Full-time / Part-time

Needed Skills:

• 1-3+ years of customer service experience
• Technical Experience preferred
• Call Center Experience preferred
• High School Diploma

Job Description:

• Key information into company databases to keep accurate records of technical service requests and complaints.
• Provide timely and accurate information to incoming customers regarding status and product requests.
• Troubleshoot basic technical issues customers have according to established department policies and procedures.
• Call customers when necessary to advise them of necessary information needed to process requests.
• Initiate orders for replacement parts and for correction of basic errors such as shortages, wrong item shipped, etc.
• Complete maintenance on customer files to track issues and maintain accurate records.
• Handle customer's complaints and issues in a professional manner and provide excellent follow up regarding service failures and customer concerns.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.