New Applicant Customer Service - Full-time

Awarded Top Workplaces in Utah by the Salt Lake Tribune – Discover is hiring for a Customer Service - Engagement Account Managers.

Are you persuasive, motivated and looking to move up in your career' Our Customer Service - Engagement Account Manager position is for you!

This would be working directly for Discover, not working for a 3rd party company that could lose a contract or through a staffing agency.

For our Customer Service - Engagement Account Managers benefits start DAY ONEof your employment:
• Medical/Dental/Vision/Life Insurance
• Paid time off (20 personal days + 7 holidays per year)
• Tuition Reimbursement (after one year of employment)
• 401K
• Employee Stock Purchase Plan
• Full service cafeteria featuring Starbucks and Sushi Fridays
• Access to fitness center
• Opportunities to Volunteer in the community
• Development Groups and Trainings

Customer Service - Engagement Account Managers;
Respond to general customer inquiries and concerns. Employees efficiently resolve inbound service inquiries from cardmembers, promote card features and benefits which deepen engagement and promote self-servicing, and offer products and services when appropriate. Customers directed to this group are strategically segmented based on responsiveness to sales offers. Employees are provided with advanced call handling training and tactics to improve performance.

Qualifications

Amazing Customer Service - Engagement Account Managers have the following;
• Outstanding customer engagement skills.
• Excellent communication, negotiation, active listening, and complex problem solving skills.
• Must provide excellent customer service to create memorable experiences.
• Ability to work in a fast paced, goal oriented environment while ensuring compliance with department policies and procedures.
• High level of enthusiasm and professionalism.
• Must be flexible and adaptable to changing business needs.
• Must be willing to learn and promote card usage to our customers.
• Ability to effectively work in a team environment, and demonstrated proficiency with computer systems and equipment.
If you have provided GREAT Customer Service in any of the following areas, wed love to meet you;
• Retail
• Call Center
• Sales
• Collections
• Food Service (Waiter/Waitress)
• Hospitality/Hotel

Please note this position is scheduled to start February 23, 2015. This position includes a ten (10) week paid training program where your attendance is mandatory. Additionally, schedules include working weekends and holidays.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.